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Hours Full-time, Part-time
Location Mundelein, IL
Mundelein, Illinois

About this job

Job Description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute
Dunkin’ Donuts operational standards and deliver a great guest experience.

Responsibilities Include:
Team Environment - Talk employees into, through, and out of position on each shift, communicating
responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team
members appropriately to meet guests’ needs and service standards throughout shift. Support training of
Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold
team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional
guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve
problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate
steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness
® standards are met throughout shift. Complete all required training including ServSafe certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor
and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety,
and restaurant safety and security during shift. Report equipment issues, provide Crew Member
performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply
with all restaurant, Brand, and franchisee policies.

Qualifications:
Skills
• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and
judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and
celebrate success as a team.

 

 

Company Description

Please visit our website to apply:

http://jsncareers.com/