Store Manager

For Internal Use Only Y://HR/Job Descriptions-Compensation Rev. 4/8/13 MG RENT A WHEEL AND RENT-A-TIRE Operations Job Descriptions Page 1

Store Manager

GENERAL DESCRIPTION: Responsible for the day to day operations, performance and profitability of an assigned store. This includes ensuring operational standards are met, financial standards and goals are achieved and customer service levels are met.

Job Description

ESSENTIAL FUNCTIONS:

 Establish and track store operating goals to ensure profitability.

 Achieve and maintain profitability for store.

 Maintain the highest level of customer service within store.

 Maintain the highest level of compliance with all company policies, procedures and applicable laws.

 Ensure proper asset and inventory controls are in place.

 Protect company assets and maintain company confidentiality.

 Plan store or location layout and ensure availability of merchandise for rental and display.

 Inspect merchandise to ensure it is correctly priced and displayed by the sales team.

 Order merchandise, supplies and equipment within budget and company guidelines.

 Conduct weekly idle inventories and reconcile discrepancies per company policy.

 Recommend additions to or deletions of merchandise to be sold in the store.

 Manage sales team in completing sales plans and activities.

 Ensure company safety standards are in place and followed.

 Review, prepare and submit management and financial reports as required.

 Perform opening/closing duties in accordance with company policy & procedure.

 Make daily deposits in accordance with company policy & procedure.

 Maintain proper record keeping as required.

 Ensure integrity of computer data and maintenance.

 Enhance and promote the company name and image.

 Manage sales team to perform marketing duties to increase sales.

 Manage store staff to complete duties which include rentals, sales, verifications, collections, installations, etc. as necessary.

 Recruit, hire, train, develop and manage staff within store.

 Develop Assistant Managers and Managers-In-Training to become successful Store Managers.

 Assign duties to workers and schedule break periods, work hours and vacations.

 Develop and maintain relationships with lienholders, law enforcement agencies, car dealers, other RTO businesses, vendors and others within community.

 Establish and maintain a good working relationship with other stores and members of the company management team.

 Listen to and resolve customer complaints to restore and promote good public relations.

 Utilize internal company resources including intranet, fitment guide, etc., when needed.

 Ability to work Saturdays and split days off until 7 p.m. or later.

 Ability to travel by any conventional mode of travel.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree (A.A.) or two year certificate from a technical college; or one year or more supervisory/management experience; or equivalent combination of education and experience.

Language Ability:

Excellent oral and written communication skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from upper management, employees, vendors, customers and the general public. Ability to read, speak and understand Spanish desirable.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to make critical decisions and exercise mature judgment.

Computer Skills:

To perform this job successfully an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Payroll systems; Internet software; and Database software.

Certificates and Licenses:

Valid in state driver’s license.

Supervisory Responsibilities:

Responsible for the overall direction, coordination and evaluation of the store. Supervises four to five non-supervisory employees and one assistant store manager/sales manager in a team environment. Carries out supervisory responsibilities in accordance with the company's policies and applicable laws. Responsibilities also include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles and outdoor weather conditions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, walk and sit.
The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.