Shift Supervisor

Job Title: SHIFT SUPERVISOR
Education: High School

Purpose:

To ensure 101% Customer Satisfaction by improving customer service and overall restaurant performance and by focusing attention on the 3 C's: Customers, Coaching, and Controllables.

Accountabilities:

1. Administrative: Cash Control --Activities include counts money, set up registers, check register balances, and making bank transactions.
2. Administrative: Inventory Control -- Activities include daily inventory counts, receiving orders from vendors, and reporting/operating control
3. Production: Activities include performing station work, and coordinating and supervising "back of house" production activities.
4. Customer Service: Activities include orchestrating team members during meal periods, and effectively assigning crew members to tasks.
5. Customer Service: Activities include ensuring that customer service is timely and accurate and that the restaurant is clean and that product is of a high quality.
6. Customer Service: Activities include performing station work (pack, work registers, etc.), interacting with customers, and the resolution of customer complaints.
7. Team Development: Activities include training personnel (dedicated on-the-job training) and motivating and coaching personnel (provide ongoing direction and feedback).
8. Other: Activities include ensuring proper team member time reporting, and periodic meetings with District Managers as part of the District Manager’s visit.
9. Assists the Restaurant General Manager in recruiting, interviewing and providing input to hiring decisions. Also provides input on Team Members performance appraisals, discipline actions, developmental needs, and motivational techniques.

Prior Experience:

Experience in Quick Service Restaurants. Supervisory experience preferred.

Skill Requirements:

The ability to successfully complete White Stone Foods’ training and orientation process. Effective oral and written communication skills – fluent English. The ability to provide customer service and satisfy customer needs and complaints. The ability to carry out duties assigned by manager, and work under limited supervision.

Operation of Equipment:

Incumbent may operate all the restaurant equipment. This includes the register, fryers, filtering system, fountain soft drink equipment, etc.

Subordinate Organization:

Supervise the activities of Team Members.

Essential Job Functions:

1. Ensures adequate staffing.
   a. Assigns daily tasks or duties to each staff person. Tasks vary with day or evening shift. Communicates duties or tasks assigned to all staff.
2. Opens restaurant-using keys and security system. Turns on all lights and equipment such as exhaust fans and fryers to check for proper function of equipment.
3. Ensures adequate food, paper, and cooking supplies.
   a. Reviews stock items by opening all refrigerators and freezers and viewing shelves for food and supplies. A review inventory and employs the procedures for amounts of food, paper, and cooking supplies needed.
4. Assist as needed with the stocking/storing of products delivered. Communicates with other crewmembers regarding proper storage of products.
5. Ensures clean interior and exterior of restaurant. Assigns duties to crewmembers depending on day/night shift.
   1. Clean parking lot/landscape.
   2. All lighting checked for proper working condition.
   3. Dining area: cleaning of windows, floors, tables, chairs, walls and baseboards.
   4. Restrooms clean and in proper working order.
   5. Production/storage areas are clean and free of health and safety violations.
   6. Equipment is clean and working properly.
   7. Restaurant free of insects and rodents. Communicates to other crewmembers regarding malfunctions of any areas described above.
6. Individual may need to fill in at any of the food preparation areas, dispensing orders or cashiering.
7. Throughout each work day, communicates with all employees and customers in a courteous and friendly fashion/manner.
8. Totals cash in register at end of each shift (day/night).
   1. Counts all cash.
   2. Calculates totals on register.
   3. Inputs into computer the cash amount total from register.
   4. Takes cash total deposit to bank