Assistant and Shift Managers - Full-time / Part-time

The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General

Manager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

RESPONSIBILITIES

·         Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

·         Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings

·         Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes and policies

·         Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results

·         Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts

·         As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement

·         Makes decisions or recommendations on the discipline and terminations of team members

·         Available to work evenings, weekends and holidays

·         Prompt and regular attendance for assigned shifts, meetings and training

MINIMUM QUALIFICATIONS:

·         Must be at least eighteen (18) years of age*

·         High School Diploma or GED required, some college preferred

·         1 year of experience working in the quick service restaurant industry in management

·         Completion of all BKC certification programs

·         Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension

·         Demonstrates leadership skills

·         Demonstrates formal understanding of the quick service industry and the core customer

·         Recognizes and solves routine problems

·         Develops knowledge and skills in basic tasks, practices and procedures within own area

·         English Language Preferred

·         Willingness to Travel Preferred

The Shift Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Coordinator has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.

RESPONSIBILITIES

·         Responsible for restaurant operations (labor, inventory variance, GUEST TRAC® responses) during assigned shifts, including opening and closing restaurant

·         Provides production direction to Team Members in a clear and concise way

·         Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production

·         Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with

·         Company standards

·         Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings

·         Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner

·         Directs, trains and motivates Team Members during shift on each of the workstations

·         Complies with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift

·         Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions

·         Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members

·         Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift

·         May perform essential functions and duties listed in the restaurant Team Member job description

·         Flexible to work evenings, weekends and holidays.

·         Prompt and regular attendance on assigned shifts

MINIMUM QUALIFICATIONS:

·         Must be at least eighteen (18) years of age*

·         High school diploma or GED

·         Completion of all BKC certification programs

·         English language preferred

·         Willingness to travel preferred