Relationship Manager (Retail Sales) - Hendersonville West - Nashville North - Spanish or Chinese Preferred - Full-time / Part-time

Job Description:

Located in a banking center, Relationship Managers will focus the majority of their time deepening customer relationships by referring customers to sales specialists and selling financial products and services to both individual and small business customers/clients. Relationship Managers will engage in daily outbound calling to pre-selected Bank of America customers inviting them into the Banking Center for an appointment and will also assist in servicing customer needs where applicable. Relationship Managers will report to a local Market Sales Manager. They will partner closely with Financial Center managers to ensure adherence to operational compliance policies and procedures.

Relationship managers are the face of Bank of America in our financial centers, bringing our products and services to life for all of our clients. They focus the majority of their time deepening relationships by connecting customers to sales specialists and offering appropriate financial solutions and services to both individual and small business clients. As part of our team, you will have access to industry leading solutions and a team of dedicated product specialists -- all designed to meet the unique life priorities of your clients -- things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events. As part of the Financial Center Academy at Bank of America, you will benefit from personal coaching, clearly defined career paths, robust training programs and ongoing development opportunities -- including a 10-week new hire program.

Required skills

Ability to learn and understand technology to assist customers with self-service needs

Proven results exceeding goals in a customer-centric, results-driven environment

Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service

Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Displays passion, commitment and drive to deliver an experience that improves our customers' financial lives

Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

Applies strong critical thinking and problem-solving skills to meet customers' needs

Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

Availability to work weekends and/or extended hours as required to operate the business

Desired skills

Experience in financial services and prior knowledge of financial services industry, products and solutions

Knowledge of banking (credit and deposit) products and services

Prior sales experience in a salary plus incentive environment with individual sales goals where goals were met or exceeded routinely

Prior experience servicing and delighting customers

Posting Date: 02/02/2017

Location: US-TN-Hendersonville

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift