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Store Manager - Commerce
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Commerce, CA Commerce, California |
About this job
Purpose:
Drives store profitability by meeting or exceeding sales targets and controlling operational expenses. The core expectations include managing all resources within the store to provide customers with a leading shopping experience while ensuring flawless execution of effective and efficient store operations.
Key Accountabilities:
* Allocates resources and organizes processes to drive profitability in a variety of situations and market conditions.
* Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store.
* Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity.
* Ensures store team compliance with all store policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes.
* Drives continuous improvement in stockroom processing and replenishment procedures.
* Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
* Tracks store performance data (e.g. best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success.
* Applies understanding of behavior and patterns of the store's customer base, drawing conclusions for making relevant adaptations to service and/or product offer.
* Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
* Leads service by example and ensures highly visible and effective customer service management at all times.
* Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories.
* Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance.
* Creates a high performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.
* Works with Multi-Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder.
* Manages the recruitment, onboarding, training and development of the store team and ensures all HR policies and procedures are adhered to.
* Actively collaborates and shares best practices with peers to drive District team performance.
* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Knowledge, Capabilities and Experience:
* Must possess and consistently exhibit the competencies relative to the position.
* Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
* Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
* Excellent time management and problem solving skills as well as the ability to use good judgment and make strong independent decisions.
* Demonstrates an inspirational attitude that contributes to a positive team environment.
* Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
* Well developed ability to speak, read, comprehend, and write English
* Ability to maintain reliable and consistent attendance and punctuality.
* Ability and willingness to travel by car and air domestically. Physical Requirements:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
* Must be 18 years or older.
* Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods.
Qualifications:
* 4 year college or university degree in business, retail management, or related field.
* Minimum 18 months experience working in a sports/fashion customer & commercial focused retail environment with a minimum 12 months of Store Management experience.
Or equivalent combination of education and experience.
The Reebok brand has moved their HQ to a 220,000 square-foot section of the Innovation and Design Building in Boston's Seaport District. This move has brought community fitness to a next generation design and innovation space; the all new workplace fosters a vibrant collaborative culture and allows the brand to be closely connected to the community in Boston. Alongside state-of-the-art office spaces, the headquarters is equipped with an employee fitness center and a retail store.
Drives store profitability by meeting or exceeding sales targets and controlling operational expenses. The core expectations include managing all resources within the store to provide customers with a leading shopping experience while ensuring flawless execution of effective and efficient store operations.
Key Accountabilities:
* Allocates resources and organizes processes to drive profitability in a variety of situations and market conditions.
* Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store.
* Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity.
* Ensures store team compliance with all store policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes.
* Drives continuous improvement in stockroom processing and replenishment procedures.
* Minimizes loss by ensuring all loss prevention procedures are followed and adhered to.
* Tracks store performance data (e.g. best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success.
* Applies understanding of behavior and patterns of the store's customer base, drawing conclusions for making relevant adaptations to service and/or product offer.
* Actively monitors customer satisfaction and feedback systems to drive continuous improvement.
* Leads service by example and ensures highly visible and effective customer service management at all times.
* Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories.
* Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance.
* Creates a high performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.
* Works with Multi-Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder.
* Manages the recruitment, onboarding, training and development of the store team and ensures all HR policies and procedures are adhered to.
* Actively collaborates and shares best practices with peers to drive District team performance.
* Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
Knowledge, Capabilities and Experience:
* Must possess and consistently exhibit the competencies relative to the position.
* Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
* Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
* Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
* Excellent time management and problem solving skills as well as the ability to use good judgment and make strong independent decisions.
* Demonstrates an inspirational attitude that contributes to a positive team environment.
* Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
* Well developed ability to speak, read, comprehend, and write English
* Ability to maintain reliable and consistent attendance and punctuality.
* Ability and willingness to travel by car and air domestically. Physical Requirements:
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
* The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
* Must be 18 years or older.
* Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods.
Qualifications:
* 4 year college or university degree in business, retail management, or related field.
* Minimum 18 months experience working in a sports/fashion customer & commercial focused retail environment with a minimum 12 months of Store Management experience.
Or equivalent combination of education and experience.
The Reebok brand has moved their HQ to a 220,000 square-foot section of the Innovation and Design Building in Boston's Seaport District. This move has brought community fitness to a next generation design and innovation space; the all new workplace fosters a vibrant collaborative culture and allows the brand to be closely connected to the community in Boston. Alongside state-of-the-art office spaces, the headquarters is equipped with an employee fitness center and a retail store.