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Customer Service Manager - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Baltimore, MD Baltimore, Maryland |
About this job
Aerotek is looking for a call center supervisor.
Job Description:
Trains, develops, and motivates department staff on strategies and techniques, laws and regulations, and company policies
Sets individual and group goals
Uses various reports and statistics, regularly monitors and evaluates individual and group performance toward achievement of goals
Disciplinary actions
Analyzes work problems
Hiring, promoting, transfers, merit increases, and performance appraisals
Works account review file daily
Analyzes past and present call patterns and volumes to determine future staffing levels.
Backs up phone agents to assist when call volume dictates
Monitors call volume in each queue to determine if adjustments in staffing are needed
Communicates with assigned client staff to ensure best possible business relationship with client
Attends management and operations meetings
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.