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in Manteca, CA

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Hours Full-time
Location Manteca, CA
MANTECA, California

About this job


Submit warranty claims on a timely basis for customers who require service repairs on boats, motors, trailers or ATVs during the manufacturer's warranty timeframe.

Position responsibilities:

1. Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.

2. On a timely basis, create, submit and monitor approval / denial of warranty claims to appropriate manufacturer.

3. Assist in the scheduling of warranty repairs.

4. Answer technical warranty-related inquiries from customers in person or over the phone.

5. Obtain authorization as required for warranty repairs

6. Work with manufacturers to provide information as requested on warranty / service problems and/or claims to resolve these situations on a timely basis.

7. Track and maintain service records and technician efficiencies.

8. Remain up-to-date on product warranty policies and procedures.

9. Perform data entry of warranty claims in IDS and on-line to TracNet and MercNet; track claims submitted; record payments received.

10. Report outstanding warranty claims to Service Manager on a weekly basis.

11. Serve as back up to Service Writer position as needed.

12. Maintain a clean and professional work area.

13. Follow all Company Policies and Procedures.

14. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent

Mathematical Skills / Reasoning Ability

Ability to calculate figures such as discounts or percentages

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to stand for extended periods

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computer system