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in Greensboro, NC
Night Audit - 1178291
•30 days ago
About this job
Description
We care for people, so they can be their best!
- Provide the highest quality of service to the guest at all times.
- Assist in maintaining public areas of the hotel in a clean and orderly condition.
- Greet and register guests and provide room assignments accommodating special requests whenever possible.
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
- Have a thorough knowledge of the property and community.
- Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
- Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.
- Represent the hotel in regard to guest complaint and situations that require immediate attention.
- Meet with Guest Service Rep/Front Desk from prior shift to ensure all pertinent information was passed along in the pass on log.
- Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
- Print registration cards for next day arrivals. Verify guaranteed no-shows and complete walked guest report. Ensure that credit card draft capture is in balance. File credit cards, keys and completed reports.
- Nightly backup property management system on tape and store in the safe.
- Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
- Maintain a Daily Variance Log to be reviewed by management daily.
- Walk hotel on a regular basis to ensure the safety and security of guests.
- Report any outdoor light outages/public area lighting outages as necessary.
- Deliver express check out receipts under guest room doors.
- Deliver daily newspapers to all guests.
- Assist in setting up breakfast and making early morning coffee.
- Prepare end of the month reports and documents for Management.
- Keep lobby area clean and presentable.
- Prepare AM Housekeeping Status Report; record same day check-outs, ready rooms and rooms out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
- Report to Guest Service / Front Desk or Assistant General Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
- Be able to lift and carry 30lbs.; push and pull 60lbs.
- Other duties as assigned, of which the employee is capable of performing.
Property: Hyatt Place Greensboro
Hotel Brand/Office Type: BPR Properties
Primary Location: United States-North Carolina-Greensboro
Schedule: Full-Time
Job: Accounting/Finance/Tax
Req ID: 1178291