Director of Environmental Services (MGM Springfield)

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POSITION SUMMARY

It is the responsibility of the Director of EVS to manage, direct and ensure the smooth and efficient operation of the EVS team, and perform duties as assigned by the Executive Director of Hotel Operations. All duties are to be performed in accordance with departmental and MGM Springfield policies, practices and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Develop short and long-range departmental strategic goals and objectives. Monitor, document, and notify the Executive Director of Hotel Operations of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
• Prepare annual departmental budget and provide supporting documentation when necessary. Prepare justification for budget variations and projected increases for new projects.
• Oversee the operations the EVS department to ensure it meets company standards.
• Oversee daily EVS operations of Mass Mutual Center staff in accordance with MGM Springfield and Commonwealth guidelines.
• Maintain detailed knowledge of budget allocations to joint venture parties.
• Use extensive knowledge of the industry to solve operational issues. Focus on removing barriers and/or procedures that obstruct or prevent quality service experiences.
• Evaluate employee performance and overall efficiency, providing immediate feedback to improve overall levels of productivity.
• Work closely with department supervisors/managers to identify/resolve inefficient operations. Informs Executive Director of Hotel Operations of any issues/concerns, which may adversely affect the operation.
• Monitor, consistently reevaluate, and implement effective guidelines and procedures for inventory control.
• Study, formulate, and implement procedures that support the MGM Springfield culture and vision.
• Provide empowerment guidelines for departmental employees by establishing boundaries for employee responsibilities and authority.
• Stay current and abreast with the latest in industry equipment and techniques.
• Research and analyze existing data and trends, and takes action to reduce costs and increase revenues whenever possible.
• Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company and department policies, and legal requirements.
• Conduct periodic performance appraisals and counseling's in accordance with department and MGM Springfield policy.
• Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible.
• Respond to customer correspondence/concerns in a professional and timely manner, achieving positive resolution.
• Research supply sources, consult with purveyors, and ensure ongoing implementation of cost effective supply management control programs, submitting purchase orders for all supplies and equipment needed.
• Ensure departmental operations manuals are kept current and accurately reflect the duties and functions of assigned employees.
• Perform other job-related duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• 3 Assistant Managers
• 1 Administrative Assistant

EDUCATION and/or EXPERIENCE:

Required:

• A Bachelor's degree in Hotel/Business Administration, related field, or equivalent experience
• At least seven (7) years of management level experience that includes at least five (5) years in housekeeping and or EVS
• Effectively communicate in English, both written and oral forms

Preferred:

• Previous experience working in a similar resort setting.
• Bilingual, with English as the primary or secondary language

CERTIFICATES, LICENSES, REGISTRATIONS:

• Proof of eligibility to work in the United States

KNOWLEDGE/SKILLS/ABILITIES:

• Understanding of the legal ramifications and implications of various Team Member/customer actions.
• Knowledge of chemicals, formulas, fabric equipment, production flow methods, etc.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Technical knowledge of hotel property management system.
• Ability to establish and maintain an effective working relationship with employees.
• Must possess excellent written and verbal communication skills including writing correspondence and maintaining confidentiality of sensitive information.
• Establish/maintain effective working relationships with staff and management.
• Possess strong leadership qualities, sound judgment, and superior decision-making and problem-solving skills.
• Work in a fast-paced, busy, and somewhat stressful environment.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.

WORK SCHEDULE/HOURS:

• Regular scheduled hours : Work Days: Varies Hours: Varies
• Other – Must be flexible if needed for occasional work outside of normal business hours. Travel will be required.