Busperson - BeerHaus (The Park)

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It is the primary responsibility of the Bus Person to clear dirty tables and help maintain cleanliness of the public areas of BeerHaus. Secondary responsibilities include cleaning and stocking service areas and assist servers to ensure guest satisfaction and service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

• Ensures a high level of guest satisfaction by providing service that is consistent with the company's core service standards and the overall brand attributes.
• Maintains basic knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in BeerHaus.
• Ability to work cohesively with other employees to provide guests with a superior level of service and uncompromising guest experience.
• Exhibits basic knowledge of the particular characteristics, style, and description of every draft beer available in BeerHaus.
• Is familiar with all Park services/features and local attractions/activities to respond to guest inquiries accurately.
• Converse with guests inquiring about their satisfaction with the restaurant.
• Consistently follows sequence of service utilizing all proper procedures standardized by the room management.
• Keeps tables neat and orderly by removing dishware no longer in use. Assists in bussing of tables, and cleaning table for next seating. Transports dishes and glassware from tables to kitchen and bar as needed.
• Anticipates guest needs, when possible, and provides extra items and condiments to the table.
• Attends and actively participates in daily team updates and scheduled training sessions and retains knowledge covered therein.
• Maintains the cleanliness and appearance of all public areas.
• Maintains the cleanliness of all storage areas.
• Communicates with managers, co-workers and guests in order to fulfill and address any issues or needs requested by guests and or other employees.
• Performs all other job related duties as requested.

Required:

• Ability to work in an environment with varying degrees of sound, light, and temperature
• Ability to be a highly motivated and energetic personality.
• Ability to take initiative and exhibit flexibility.
• Working knowledge of beers and spirits.
• Working knowledge of wines.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Basic computer skills.
• Ability to communicate in English, in both oral and written forms.

Preferred:

• At least 2 years of experience in a bar or similar environment.
• Bilingual.
• Previous experience working in a similar resort setting.