Business Services Clerk (ARIA)

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• Provide excellent service consistent with the property's core service standards and brand attributes.
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
• Perform counter service functions such as: sending and receiving faxes, photocopying, computer workstation rentals, laptop and workstation printing.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
• Assist guests with processing and reviewing all shipping and receiving materials.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Provide excellent guest service consistent with the company's core service standards and brand attributes.
• Be knowledgeable of Department and Hotel goals.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
• Be knowledgeable of Hotel information to answer guest inquiries.
• Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials.
• Ensure Hotel property and equipment is properly used and maintained.
• Protect and utilize Hotel assets in a responsible and professional manner.
• Provide a variety of business related services to hotel guests, convention delegates, and interdepartmental guests.
• Perform shipping and receiving operations for all in-house guests and convention delegates.
• Efficiently process and document all stored inventory of courier and drop-off parcels.
• Efficiently process and document gift certificate sales.
• Ensure department inventory security and accuracy when releasing packages or facilitating delivery of packages.
• Assist guests with workstation personal computer functions, including Internet usage.
• Process rental requests for computer, mini-suites, copier and wireless equipment.
• Access all functions of computer system in accordance with departmental specifications.
• Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events and the Mail Center.
• Provide assistance and information for inquiries about business activities, convention and hotel functions at our sister properties as well as other locations citywide.
• Facilitate operation of exhibit, meeting and function set-ups in regards to package, freight and equipment delivery.
• Assist with package and fax deliveries around the property.
• Perform various Business Center tasks expediently, utilizing multi-task talent. Maintains calm, orderly demeanor in stressful environments.
• Interact with guests and shipping couriers in tracking and researching missing parcels.
• Notify Business Services Management and Front Desk Management of all irregularities, guest problems or related areas of difficulty.
• All applicants will be subject to cross train as a package and freight specialist.
• Performs all other job related duties as requested.

Required:

• At least 6 months experience handling multiple phone lines.
• At least 6 months of cash handling experience.
• At least 6 months of guest service experience.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Previous experience working in a similar resort setting.