Customer Service Rep - 450000

Summary:
The Customer Service Representative is responsible for providing customer assistance in stores by
completing sales transactions, completing returns, and processing voids for associates; administering the
Mystery Shop program and training programs; ensuring consistent application of all company and local
customer service policies; and providing training; performs all other responsibilities as directed by the
business or as assigned by management. This is a non-exempt position and typically reports to the Store
Manager / Assistant Store Manager.
Essential Functions:
 Provides customer support and handling customer inquiries
 Works directly in the unit with associates to ensure service/training compliance standards are met
 Coordinates all training of hourly staff in customer service program as well as provides hands-on
training of MIT, Brand, and OJT within the branch
 Provides feedback to managers regarding continued development of associates
 Acts as mentor to transition associate from time of hire to completion of retail training process
 Administers service excellence training in units
 Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily
and period basis

Minimum Qualifications, Knowledge, Skills, and Work Environment:
 Requires a High School diploma or general education development (GED) diploma
 Customer service and/or training experience preferred
 Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents
 Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)