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OnBrand24 Telephone Account Manager job in Beverly, MA

Company
OnBrand24
Job Title
Telephone Account Manager
Job Type
Part-time, Full-time
Wages
$11.00 - $12.00/hr + Variable Incentives
Location
181 Elliott St., Suite 306L
Beverly, MA 01915
Last Active
13 days
Qualifications for OnBrand24
OnBrand24

POSITION OVERVIEW

WHAT IS THIS POSITION EXACTLY AND WHAT TYPES OF SHIFTS ARE AVAILABLE?

As a Telephone Account Manager, you will make outbound phone calls to customer to educate and upsell them on new products and services.   The right candidate will have a minimum of three combined years of call center an/or sales experience. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day. This position offers flexible full and part-time options.

Schedule

As a 24/7 contact center, Onbrand24 is able to offer a wide range of shifts. Work with our talent acquisition team to find the right schedule for you. This position has hours Monday – Friday between 9:00 AM and 10 PM with some optional Saturday hours.  for qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need.

 

WORKING AT ONBRAND24

WHAT CAN I EXPECT AND HOW DO I KNOW IF I WILL LIKE THE POSITION?

Following a best-in-class customer service product training, you will jump right into delivering an exceptional customer experience as part of our high-performance team. This is a rare opportunity to share the vision and success of a growing company. 

HOW DO YOU KNOW IF THIS POSITION IS RIGHT FOR YOU?  

  • You love talking; people even say you should get paid for talking (perfect fit!)
  • You thrive in exciting environments and enjoy a challenge
  • You enjoy talking to people and learning new things
  • You believe personality is essential.

 

JOB RESPONSIBILITIES

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? 

In this role you will be responsible making outbound sales calls to existing customers to offer new products and promotions.  You will use state of the art contact center technology, sales skills, and customer service skills in order to generate interest in new services and capture additional “share of wallet” from the existing customer base.   As a highly-trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience.  You will be one of the best in the business when it comes to inside sales customer interactions and will need to will need to be a confident, fully engaged, team player, and dedicated to bringing a positive & enthusiastic outlook to work each day.  

In addition to being an all-around asset to the team, our Telephone Account Managers are responsible for the following tasks

KEY RESPONSIBILITIES

  • Listen to and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade customers
  • Explain and position products and process when interacting with customers
  • Appropriately escalate customer dissatisfaction
  • Provide excellent customer experience and acquire new customer business.

 

CANDIDATE QUALIFICATIONS

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.  A few other things we are looking for in an applicant:

KEY QUALIFICATIONS

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
  • Must have the ability to learn customer service software applications
  • Must be proficient with necessary PC skills
  • Ability to multi-task in a fast-paced environment
  • Highly reliable
  • Minimum 18 years of age
  • High School Graduate (Or Equivalent)
  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

 

COMPENSATION DETAILS

INTERESTING IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource!

Wage

Standard starting compensation includes a base hourly wage and daily contest incentives.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.  The base wage range is $11.00/hr. - $12.00/hr. + Incentives. Agents should also expect additional earnings through regular performance-based incentives on top of their base hourly wage.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

 

Benefits

PTO, Professional work environment, health insurance, 401k

 

ABOUT ONBRAND24

WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately.  Our people are our product, and

we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. 

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH.

To learn more, visit us our careers page. 

 

Required

  • Legally authorized to work in the United States
  • At least high school diploma or equivalent or higher

Job Industries

Posted: 2018-05-07

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