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in Sand Springs, OK

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Hours Part-time
Location 399 - 74063
Sand Springs, Oklahoma

About this job

HISC Tulsa Inc.DBA
Home Instead Senior Care

Our Mission
Enhancing the lives of aging adults and their families.



Objective:

The Client Care Coordinator is expected to perform a variety of duties that related to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use sales skills to determine each client's initial needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.


Primary Responsibilities:
  • Reflect the core values of HISC Tulsa Inc., (dba an independently owned and operated Home Instead Senior Care franchise)
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
  • Work with other team members to coordinate various aspects of a client's care
  • Create and maintain client records
  • Plan and execute a schedule that ensures each client has at least one quality assurance visit per month
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
  • Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and CAREGivers
​​Secondary Responsibilites:
  • Participate in all CAREGiver meetings
  • Conduct family education sessions as needed
  • One week on-call rotation with other office personal
  • Conduct CAREGiver orientation sessions as needed
Education/Experience Requirements:
  • College degree required-RN certifications required
  • One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
  • Must possess a valid driver's license
Critical Numbers:
  • Conduct care consultations with an average closing percentage of 85%
  • Conduct the initial client/CAREGiver introduction for every new client
  • Conduct a minimum of one quality assurance visit per month for each client by coordinating with RN
Supervisory Responsibilities:
  • All Key Players supervise Caregiver Staff
Knowledge, Skills and Abilities:
  • This position must have an understanding of and uphold the policies and procedures established by HISC Tulsa Inc(dba an independently owned and operated Home Instead Senior Care franchise)
  • Excellent oral and written communication skills and the ability to listen effectively
  • Ability to work independently, maintain confidentiality of information and meet deadlines
  • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Ability to organize and prioritize daily, monthly and yearly work
  • Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
  • Ability to present a professional appearance and demeanor
  • Ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Ability to work evenings or weekends as required
  • Knowledge of the senior-care industry
  • Ability to perform duties in a professional office setting
Please visit our website to apply. www.homeinstead.com/399
Apply Today

Office number 918-384-0980

Each Home Instead franchise is independently owned and operated.