Associate Sales - Full-time / Part-time

Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

• Consistently exhibit expected behaviors to exceed financial goals
• Participate in company programs
• Participate in special events

Operational Execution

• Proficient in all assigned areas of responsibility
• Accurate and timely completion of workload
• Adhere to all company policies and procedures

Talent Optimization

• Exhibit job proficiency and expected behaviors
• Contribute to a team atmosphere

Customer Experience

• Provide a helpful customer experience
• Ensure items are in-stock
• Ensure items are priced right
• Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

• Is action oriented and full of energy for the things they see as challenging
• Enjoys working hard
• Shows initiative

Composure

• Is calm and professional under pressure
• Does not become defensive or irritated

Customer Focus

• Acts with internal and external customers in mind
• Understands how operational execution directly affects the customer experience
• Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties

Profit Maximization

• Adherence to Injury Illness Prevention Program
• Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

• Commitment to continued learning and self-development
• Drive and support teamwork

Operational Execution

• Daily Download review

Customer Experience

• Meet Customer Experience expectations
• Friendly
• Available

• Quick

• Execution of store recovery standards
• Execution of daily cleaning checklist

Primary Duties

• Participate in:
• Name Collection
• Extended Service Plan Program
• Inside Track Club Program
• Efficient processing of point of sale transactions
• Act as witness for till, safe, and deposit counts
• Other duties as assigned

Additional Duties

• Execution of:
• Planograms
• Pricing

• Display Planner

• Execution in accordance with Standard Operating Procedure:
• Floor First Receiving
• Replenishment
• Recalibration
• Cycle Counts

Experience

• Retail or Customer Service experience preferred

Education

• High School graduate/Equivalent preferred

Physical Requirements

• Ability to communicate with customers and associates in person and via e-mail and telephone.
• Ability to intermittently lift, push and/or pull up to 50 pounds.
• Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
• Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

• Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
• Regular attendance is an essential function of the job.