Director Customer Development

Overview

Possess a deep knowledge of the retailer, the competition and the marketplace. Be deeply connected from Operations, Merchandising, Shopper and Leadership. To be the "go to" person by the retailer's leadership team for best practices, innovation and engagement. Lead CROSSMARK's brand with professionalism at all times. To have a bias for growth by driving sales and constantly exploring additional services which drive revenue and margin generating opportunities.

Responsibilities

• Responsible and accountable for all retailer P&L controllable items. To include but not limited to – revenue, payroll, T&E
• Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment
• Deliver growth for CROSSMARK HQ clients at a rate greater than the retailer being serviced by the team
• Responsible for effectively managing business relations with the retailer serviced by the team
• Responsible for seeking opportunities for business growth beyond traditional HQ selling services, i.e. demos, retail services, marketing, etc
• Must have a keen knowledge of Retailer ISE/Fairshare programs calculations/methodology and their financial impact on the team
• Responsible for consistently evaluating the team's Customer Managers and providing feedback to enhance performance
• Responsible for the implementation and execution of client plans to drive maximum value
• Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions
• Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products. As well as additional CROSSMARK services

Qualifications

• Leadership and management skills
• Results oriented
• Problem solving
• Interpersonal skills
• Optimistic in uncertainty
• Professionalism in every way
• Growth oriented
• Self-awareness
• Customer service oriented

Education: Bachelor's Degree or relevant experience

Experience: 5 years CPG industry experience with 2 years of headquarter selling experience

Physical Demands: N/A

Specific Skills: Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint

Specialized Knowledge, License, etc: None

Supervisory Responsibilities: Customer Managers

Working Conditions: Office and field environment

Travel Requirements: 20% or less

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.