3M HIS Client Engagement Executive - Account Manager (Remote) - Full-time / Part-time

At 3M, we apply science in collaborative ways to improve lives daily. With $30 billion in sales, our 90,000 employees connect with customers all around the world.

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Here, you can apply your talent in bold ways that matter.

Job Description:

3M is seeking a Client Engagement Executive for the Health Information Systems Division located remotely. At 3M, you can apply your talent in bold ways that matter. Here, you go.

3M Health Information Systems (HIS) is the world leader for innovating the language of health and delivers comprehensive software and consulting services. Working at 3M Health Information Systems you will be helping with today's challenges, while preparing for tomorrow's. Transforming health care from a system that treats disease, to a system that improves health and wellness begins with accurate health information and payment. From improving efficiency of medical records coding, to outlining success in value-based care and health care analytics. All while working with the best and the brightest to advance more than your own career, you are working to advance the entire world.

Job Summary:

The person hired for the position of Client Engagement Executive will have strong communication skills, critical thinking skills, ability to organize and to be self-disciplined in a remote working environment while having the clients and 3M's best interest at the forefront.

Primary Responsibilities include but are not limited to the following:

• Execution- ensuring consistency of response and relationship management post sales and for the life of the 3M account, specifically with CodeAssist and Professional revenue cycle services
• Strategy and Planning - understanding the clients short and long-term strategy goals. Build a plan to integrate 3M and the client goals. Partner with the client on return on investment
• Client Care and Advocacy - Coordinate with 3M HIS department to resolve client issue resolution, escalations and rapid response to requests
• Retention and Revenue – Responsible for client continued partnership with 3M HIS on existing products and for recognizing additional business needs/sales opportunities with clients
• Leadership and Coordination - Own the client. Relationship coordination and client focus coordination interactions for the client throughout the organization
• Accountable and measured by the overall satisfaction of the client accounts
• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards

Basic Qualifications:

• Possess a Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
• Minimum of five (5) years healthcare work experience
• Minimum of three (3) years of account/project management experience
• Ability to travel up to 75% of the time

Preferred Qualifications:

• Preferred minimum of two (2) years of direct client engagement
• Exceptional client relationship skills
• Ability to find creative solutions and manage difficult situations with diplomacy
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative
• Exhibit strong teamwork and collaboration both within the CEE team and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic

Location: Remote

Travel: May include up to 75% domestic

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

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3M is a place where you can collaborate with other curious, creative people. Where your diverse talents, inclusiveness, initiative and leadership are valued. Where you'll find challenging opportunities that make your career exciting and rewarding. With a diversity of people, global locations, technologies and products, 3M is a place to grow and be rewarded for excellence.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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