Markets - Business Support Analyst (Buffalo, NY)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Business Overview:

Markets & Securities Services is currently shifting non-critical support functions to Citi Service Centers.

The Business Support Analyst role is responsible for contributing toward successfully supporting Markets and Securities Services Risk, Control and Business support functions in a Citi service center.

This role requires working closely with sales and trading desk heads and management to assist with business strategies and objectives, and working with cross-functional and cross-border teams including finance, client analytics, legal, compliance, operations, technology and middle office to achieve set goals.

Key Responsibilities:

As a member of the Business Analyst team, the candidate will work closely with management and trading / sales desk heads to support business goals, and then leading cross functional teams including Product Control, Legal, Compliance, Technology, Finance and Middle Office to achieve these goals.

Responsibilities include:

• Manage and improve business metrics and key performance indicators

• Maintain detailed control documentation, procedures, key metrics and audit evidence.

• Financial analysis, including monthly revenue and expense reporting, headcount analysis, and annual budgeting

• Initiate and lead short, medium and long term projects to achieve the business objectives of the division. Projects may be related to revenue growth, expense reduction, client analytics or general process improvement

• Lead all headcount, expense and cost efficiency analysis

• Coordinate financial reporting, planning/budgeting and product/salesperson/client profitability analysis

• Contribute to monthly/quarterly business reviews and various committee meetings as needed

• Support internal and external audit management, deliverables requests, control issue identification, escalation, tracking, and reporting

• Collaborate closely with middle office, operations, legal, compliance, product control and technology teams to ensure the business is run in strict compliance with all internal and regulatory standards

Position has potential to be Assistant Vice President.

Knowledge/Experience:

• Bachelor's degree required
• A minimum of 4 years relevant work experience in finance, capital markets, product control or a related field
• Exceptional professional track record
• High proficiency with Microsoft Office, particularly Excel for modeling and PowerPoint for presentation development

Skills/Competencies:

• Excellent analytic and creative problem solving skills
• Strong communication and listening skills
• Strong interpersonal skills; ability to develop peer-like relationships with senior leaders throughout an organization
• Focused attention to detail plus ability to see the big picture
• Collaborative, team-oriented approach to problem solving
• Project and process ownership; strong time management
• Intellectual curiosity
• Strong desire to achieve excellence