Parking Supervisor

A Supervisor/Manager may be required to perform the following duties, depending upon the location at which he or she is stationed.

Summary of Essential Job Functions

Directly supervise and coordinate the activities of clerical, administrative support, and customer service workers.

Tags: Office Manager, Lead Person, Supervisor, Manager, District Supervisor

• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Recruit and pre-interview candidates for job openings.
• Recruit pre-qualified candidates and refer them to the main office to go through the pre-screening application procedure.
• Interpret and communicate work procedures and company policies to staff.

Minimum Requirements

• Valid/Acceptable Driving Record
• Fitness for Duties Test
• Background Screening
• Standing/Walking for long periods of time.
• Lifting, Pushing, and Pulling up to 25 lbs.
• Bending/Squatting frequently.
• Knowledge using Time accounting software (payroll) software.
• Proficient/Advanced Knowledge of Word and Excel, including use of formulas
• Type at least 40 wpm
• 10-key by touch
• Previous experience in management/leadership or related field and/or bachelor’s degree
• Education: High school or bachelor's degree

Abilities

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, creating forms, and other official procedures.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics — General Knowledge of applications and programming. Using computers and electronic devices to enter data and/or process information.

Speaking — Talking to others to convey information effectively.

Service Orientation — Actively enhance customer service in a professional approach to properly relay information and ideas.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Critical Thinking — Using logic and reasoning to identify alternative solutions, conclusions or approaches to problems.

Writing — Communicating effectively in writing as appropriate.

Time Management — Manage and utilizing time to maximize efficiency to meet deadlines. Job requires being reliable, responsible, and dependable in fulfilling obligations.

Integrity — Job requires being honest and ethical.

Initiative — Job requires a willingness to take on responsibilities and challenges.