Hotel Night Audit - Hilton Chandler

The award winning Hilton Phoenix Chandler is looking for a Night Auditor for 4 to 5 nights a week. At the Hilton Phoenix Chandler, we pride ourselves on being hospitable, working with others and always having fun. In the seven years of operation, we have won four Connie Awards for 2010, 2012, 2013 and 2014 (ranking us the #1 Hilton in the brand). These awards are granted to the Hilton’s in the America’s with the highest cleanliness and condition scores, as well as customer satisfaction scores.

The Hilton Phoenix Chandler is owned and operated by Texas Western Hospitality. Texas Western Hospitality builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates, and customers alike.

We are looking for individuals who are flexible, adaptable, and moldable; that want to grow within the hospitality industry.

The Night Auditors work from 11pm to 7am in two-person teams. They account for and balances daily financial transactions in all profit centers of the hotel (including Rooms and Food & Beverage areas) and report information accurately.  Perform a combination of duties related but not limited to check-in and check-out of guests in a pleasant, professional and efficient manner.  Assume ultimate responsibility for the safety and general welfare of in-house guests each night.

• The first and most important responsibility is to take great care of the guests with the highest level of service.
• Maintain high level of integrity while proactively keeping occupied with various tasks throughout the hotel. Tasks including taking ownership of the general appearance and security of hotel.
• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Prepares various audit worksheets as well as the Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Registers guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with a high degree of integrity.
• Makes daily deposits (as applicable).
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Submits reports to corporate office as appropriate.
• Monitors room availability .
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Has a thorough knowledge of emergency procedures and implementation of procedures.
• Prepares continental breakfast on time; replenishes breakfast items as needed.
• Performs duties of a Guest Service Agent, including laundry functions as directed.
• May be required to make management decisions in manager’s absence.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

• COMMUNICATION SKILLS
• TEAM PLAYER
• ANALYTICAL
• COMPUTER LITERATE

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Job Security: Inspired to perform well by the knowledge that your job is safe