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in Albuquerque, NM
Store Manager
Hours | Part-time, Full-time |
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Location | Albuquerque, NM Albuquerque, New Mexico |
About this job
Store Manager Brand: Soma Intimates
Category: Store Manager
Location:
ABQ Uptown, Albuquerque, NM
POSITION OBJECTIVE:
The Store Manager is primarily responsible for managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.
FUNCTIONAL RESPONSIBILITIES:
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Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
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Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
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Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
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Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times.
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Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
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Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
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Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise.
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Manages the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations.
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Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
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Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.
- Other duties as assigned/required.
QUALIFICATIONS:
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High School diploma or equivalent
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2+ years of retail management experience required
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Excellent communication, verbal, and written skills
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Proven excellent customer service skills with statistical track record in all areas of sales
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Strong organizational skills and ability to multi-task in a fast-paced environment
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Established history in recruiting and retaining a quality sales and support staff
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General knowledge of apparel products (i.e., fit and fabric)
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Excellent leadership qualities, training and team building skills
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Knowledge of administrative aspects of store operations
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Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
- Ability to communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 lbs., hang / fold merchandise, climbing, reaching, and pushing / pulling