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in Byron Center, MI
Sales Lead - Full-time / Part-time
Hours | Part-time, Full-time |
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Location | Byron Center, Michigan |
About this job
Sales Lead Brand: White House Black Market
Category: Retail Sales Associate
Location:
TangerOutletGrandRapids, Byron Center, MI
The Sales Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions
FUNCTIONAL RESPONSIBILITIES:
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Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
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Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
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Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
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Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
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Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
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Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
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Supports and administers receipt and dispatch of inventory and supplies according to company policy.
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Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
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Builds and maintains a solid customer following through clienteling and wardrobing
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Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
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Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
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Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
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Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
- Other duties as assigned/required.
QUALIFICATIONS:
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Must be 18 years of age or older
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High school diploma or equivalent
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Minimum 3 years prior retail or sales management experience preferred
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Excellent communication, verbal and written skills
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Able to travel to stores throughout the district
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Excellent customer service skills
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Knowledge of administrative aspects of store operations
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Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hand / fold merchandise, climbing, reaching, pushing / pulling
- Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.