Business Acct Exec 3, SMB Direct Sales

Business Unit:

Job Summary:

Sell Comcast Internet, Data, Video and Voice services to small and mid-

size businesses focusing mainly on advanced communications solutions

including PRI, Hosted PBX, and multi-location opportunities. As part of

sales process, create and deliver face-to-face sales presentations that

demonstrate knowledge of the latest Comcast products and services.

Promote the sale of bundled products to ensure the optimal solution for

the customer. Sell with goal of exceeding departmental financial and

unit targets. Stay abreast of competitive landscape and emerging

technologies to best position Comcast Business Services in the

marketplace.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how

you do your job

• Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

• Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

• Win as a team-make big things happen by working together and being

open to new ideas

• Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

• Territory development to include development of local business

partnerships and organizational affiliations and local enhancement of

Comcast positioning and brand.

• Maintaining quality sales records and preparation of sales and activity

reports as required.

• Responsible for Customer Satisfaction and supporting a positive

impression of the Comcast Experience.

• New acquisition sales of Comcast Commercial Internet, Video and Voice

services to small and mid-size businesses.

• Generation of new leads with targeted businesses through various

prospecting activities, including cold calling, canvassing, customer

referrals, and partner relationships.

• Focus on advanced communications solutions including PRI, Hosted PBX

and multi-location opportunities

• Identify improvement areas thru a consultative process that would

enhance our prospects ability to communicate more effectively both

internally and externally to their customers.

• Effectively manage a territory with a high activity and comprehensive

business plan

• Management of defined Territory to include development of local

business partnerships and organizational affiliations and local

enhancement of Comcast positioning and brand.

• Team with technical, customer service, and related support staffs to

ensure end-to-end customer sales and satisfaction and thereby drive new

revenue growth

• Consistently maintain a pipeline of qualified prospects that will yield

production levels of monthly quota performance and above.

• Remain knowledgeable of Comcast products and services to facilitate

sales efforts.

• Achieve and exceed assigned sales and business quality objectives.
• Adherence to all company standards and business professionalism.
• Punctual, regular, and consistent attendance.
• Perform other duties as assigned.

NOTE: This job is being posted for our Greenbelt, MD location. Candidates can also be considered for our Washington DC, Rockville MD, or Reston VA, locations.

Job Specification:

• Bachelors Degree or Equivalent
• Business, Sales and Marketing
• • Generally requires 5+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer