General Manager - Full-time

General Manager

Interested in joining Oregon’s #1 in-home senior care organization? Home Instead Senior Care is seeking an experienced, positive, energetic, motivator to lead our Portland market. The General Manager is responsible for meeting/exceeding revenue and profitability goals through building and leading a high-performing administrative team. If leadership, team-building, and business development hit your sweet spot, then we want to hear from you!

Description

The General Manager (GM) is a dynamic, multi-faceted position responsible for meeting sales growth objectives and achieving profitability goals while leveraging business and case management skills. The GM is responsible for building the franchise administrative and sales team and providing day-to-day leadership and support.

Responsibilities

• Develop annual sales/profit targets for approval by the company Owner, then achieve or exceed
• Build the administrative franchise team (recruit, hire, train, coach, develop staff) with the best talent for each role
  • Lead and hold the Branch team accountable for individual role metrics
  • Manage expenses within defined budget categories (recruiting expenses, administrative expenses, overtime expenses)
• Ensure performance in all functional areas of the business are at or above objectives by:
  • Monitoring and managing team performance against processes, metrics, auditing key processes
  • Having a working knowledge of all functional areas of the businesses and key processes
• Ensure the office is able to operate and perform all required tasks during regular business hours by:
  • Managing administrative staff vacation and time off
  • Planning for coverage when there are gaps in coverage for any key roles
  • Ability to step into any functional area of the business as needed
• Assess staff members through daily check-in’s, quarterly discussions, mid-/year-end performance evaluations. Take corrective action on performance issues, celebrate successes and set goals for upcoming periods.
• Manage Client Quality Assurance process, including in-home needs assessment over time; Client Case Management to include engaging family members/guardians in discussions about increasing care needs due to cognitive or physical changes.
• Interface with physicians, hospital and facility staffing to ensure Quality Assurance process is understood, creating credibility for Home Instead’s ability to deliver transitional discharge and ongoing home care.
• Oversee CAREGiver retention process and engagement as needed to ensure job competency and performance levels with clients are high; additional or specialized training needs are met. Support Recruiting & Engagement Manager, ensuring execution of a regular process for evaluating CAREGivers, taking corrective actions, or creating support plans as needed.
• Motivate and support employees to create a dedicated, engaged, passionate, cohesive work team
• Adhere to, and implement, all company policies and procedures
• Take appropriate action to ensure that the company complies with all applicable laws and regulations
• Work closely with the company Owner to determine improvement opportunities for operational effectiveness and efficiency
• Participate in process preparation, best practices, competitor and/or market information along with forecasting and planning
• Participate in offsite strategic planning meetings with the leadership team
• All other duties as assigned

Minimum Qualifications

• Bachelor’s Degree in business-related field or commensurate experience
• Solid business management skills, including P&L responsibility
• Define appropriate care plans for higher needs Client’s, identifying CAREGiver staffing skills required
• Proven results as a sales-minded leader, motivated by profitable sales growth
• Able to build strong relationships, based on a consultative approach
• Demonstrated success in team leadership, and getting work done effectively through teams
• Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day
• Organized and works with a sense of urgency
• Willing to implement and follow standard processes and procedures

"Our goal is to not only help seniors remain as independent as possible but also to make the employment experience as wonderful as possible for our amazing CAREGivers and Staff. We want our employees to feel like they have a voice in decisions made and that they are contributing to more than just their clients."
-- Franchise Owner

Home Instead Senior Care is heavily involved in the senior community. We hold fundraisers and offer educational classes so that our CAREGivers feel involved in what's happening locally and prepared for situations that might come up in the home. We collected, wrapped and delivered over 800 gifts to seniors in need during the Christmas season through our Be a Santa to a Senior Program.We offer 24 hour support from a live office staff member. Our 24 hour emergency line ensures employee are never left alone and can always count on the administration to back them when needed.

SCHEDULE
· Regular Schedule Monday through Friday 8-5pm


BENEFITS/PAY PACKAGE

*Vacation

*Bonus Package based on achieving company performance metrics
*401k after meeting eligibility requirements
*Health Insurance Package

*Pay = To Be Discussed


Please email your resume and in the subject line type: ATTN: HR and add a few sentences in your email explaining why you're interested in working in the Senior Industry.

Thank you for your interest

Roth Senior Care LLC. dba Home Instead Senior Care provides equal employment opportunities (EEO) to all employees and applicants for ​employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.

Each Home Instead franchise is independently owned and operated.