Sales Associate

Position Summary
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate
sales, merchandise product, and support the store management team.

Major Responsibilities
The major responsibilities for this position include:
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop
standards
Maintain awareness of all promotions and advertisements.
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area
clean and organized
Responsive of safety issues
Conscious of shoplifting activity
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Solicit customers to open an Ace Rewards card
Answer customers’ questions and provide information on procedures and policies

Minimum Requirements
The minimum requirements for this position include:
Education/Training: High School degree, some college preferred. Posses a vast product knowledge of
hardware related products along with a willingness to learn.
Experience: Sales and marketing experience with retail programs, establishing relationships and working with
customers
Previous experience in a retail environment either in marketing, sales, or back office.
Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
A commitment to service excellence and customer satisfaction
Solid team player with excellent interpersonal skills
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of
the business

Physical Requirements
The minimum physical requirements for this position include:
Must be able to lift 40 pounds frequently to load and unload customer orders.
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all
functions as set forth.

Minimum Requirements
The minimum requirements for this position include:
Education/Training: High School degree, some college preferred. Posses a vast product knowledge of
hardware related products along with a willingness to learn.
Experience: Sales and marketing experience with retail programs, establishing relationships and working with
customers
Previous experience in a retail environment either in marketing, sales, or back office.
Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
A commitment to service excellence and customer satisfaction
Solid team player with excellent interpersonal skills
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of
the business

Physical Requirements
The minimum physical requirements for this position include:
Must be able to lift 40 pounds frequently to load and unload customer orders.
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all
functions as set forth.