HOSPITALITY ASSISTANT MANAGER

PRIMARY PURPOSE OF THIS POSITION:

Profitably lead the day-to-day operations of the store in the absence of the Store Manager.

Focus: Manage the customer experience to ensure that Hospitality/TCF standards are being met to include inventory, preparation, promotion, production, service and sales.


ESSENTIAL FUNCTIONS: (other duties may be assigned)

1. Assist the Store Manager by providing input into the Recruitment, Selection, Training and Performance Management and Discipline/Termination of employees.
2. Provide input into the scheduling of staff.
3. Resolve customer complaints and concerns in a timely manner.
4. Ensure compliance with applicable policies, procedures and programs.
5. Respond to Customer Service Shops, QA Audits, Secret Shops and SMG survey responses.
6. Ensure hospitality for all store guests by overseeing timely GUEST transactions, facilities/store cleanliness programs, implementation of Hospitality standards, and proper hosting.
7. Ensure the completion of end of day tasks.
8. Oversee the proper placement, pricing and stocking of merchandise in the store.
9. Monitor profits through end of day procedures, shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste.

REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Education

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe
• Any other legally required certification