Full Time Customer Service Representative DAY SHIFT - Lake Park

Full Time Customer Service Representative DAY SHIFT

Discover is hiring! Our Customer Service department is looking for Customer Service Specialists. This position starts on February 19th, 2018. We are currently hiring for DAY Shifts (Start times of 7:30, 8:00, 8:30, 9:00 AM). The starting pay is $14 an hour!

Why Discover?

Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.

The Customer Service Specialist will be responsible for providing best in class service by responding and resolving customers questions and complaints for our Customer Service department. You'll have the authority to deliver a premium experience to our customers by properly diagnosing and satisfying the customers needs by making decisions, such as providing refunds, canceling accounts, or waiving finance charges . The Customer Relationship Specialists main objective is to use our friendly, helpful, and refreshing methodology to inform our customers of the benefits of making Discover the card of choice.

For our Customer Service Representatives benefits start DAY ONE of your employment. These include:

• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement available your first day of employment
• 401K
• Employee Stock Purchase Plan
• Full service cafeteria featuring Starbucks
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings

Position also known as: Customer Relationship Representative, Customer Service Representative, Service More, Customer Relationship Specialist

Key Responsibilities: 

• Listen to real needs of our customers and offer powerful solutions to get the job done the first time
• Review and analyze transactions and inquiries to nurture customer relationships on every interaction
• Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment
• Produce extraordinary results measured by customer satisfaction, efficiency, and call quality
• Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes

Key Skills/ Qualifications: 

• Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
• Able to influence, creative problem solve, and find customized solutions
• Flexible and adapt to change well
• Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
• Perform other duties assigned to you
• Able to efficiently multitask
• Customer Service experience 

This position is scheduled to start February 19, 2018. We have Full-Time (40 hrs) Day Shifts available. Please note this position includes a nine (9) week, M-F paid training program where your attendance is mandatory.