F&B Multi-Operations Manager - AO5125

Summary:
The F&B Multi Operations Manager is responsible for managing the operation of assigned QSR and/or
Casual Dining units in support of the location Director of Operations.  This position is charged with
achieving targeted sales, profitability, customer service, and market share goals, while protecting the long
term success and integrity of our business.  The F&B Multi Operations Manager is also responsible for
managing his/her operations team, and performing other responsibilities as directed by their manager.
This is an exempt position and typically reports to the Director of Operations.
Essential Functions:
 Ensures on a daily basis that the units are open and staffed appropriately, the store is clean,
inventory levels are appropriate and equipment is working properly
 Uses judgment and discretion to resolves complex questions and problems and refers more
complex issues to the Director of Operations
 Supervises the day to day activities of associates and assigns responsibilities for specified work
 Monitors activities, duties and responsibilities of exempt-level associates on the management
team to ensure they are performing exempt-level work on a daily basis
 Coaches and develops assigned operations associates
 Maintains an in-depth understanding of all applicable brand standards, CBAs, Landlord lease
agreements, and all procedures and protocols to maximize brand/landlord/labor relations
 Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health
standards, and all procedures and protocols to comply with the law
 Monitors and maintains all quality control records, to include ensuring compliance with quality
assurance and loss prevention policies and procedures
 Manages the use and improvement of all systems, policies and procedures developed by
HMSHost and its branded partners
 Ensures an exceptional level of food, service, ambience and overall customer and associate
satisfaction 
 Analyzes and manages financial results of the units to ensure maximum profits are balanced with
customer and associate satisfaction
 Ensures that all products are prepared and presented in accordance with brand or company
standards
 Identifies and executes hiring, termination, advancement, promotion or any other associate status
change needs of the units
 Interviews and selects job candidates for open operations positions
 Maintains effective communication and positive associate relations by ensuring all associate
activities are performed in a timely and professional manner, to include hiring, training,
performance reviews, progressive discipline, resolving associate relations issues, and managing
incentive programs
 Provides the highest quality of customer service to the customers at all times, to include
monitoring guest interactions to ensure proper training of all staff
 Supports and enhances working relationships with partners, landlords and the community
 Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our
customers; treats all associates fairly, with dignity and respect
 Monitors progress towards unit goals and assigns associates to meet those objectives
 Consistently provides direct reports and/or indirect reports with support, coaching and
encouragement necessary to achieve business goals
 Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against
individual development goals and business goals
 Develops and implements plans that will motivate and recognize direct reports and/or indirect
reports for their performance.

Minimum Qualifications, Knowledge, Skills, and Work Environment:
 Requires a High School diploma or general education development (GED) diploma; college
degree in hospitality, restaurant management preferred; brand certification a plus
 Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage
operations or other related management experience
 Requires the ability to speak, read and comprehend instructions, short correspondence and
policy documents, as well as converse comfortably with individuals
 Possesses a proven background in maintaining strong cost control and quality standards
 Possesses knowledge and skills necessary to understand and use financial reports
 Demonstrates the ability to drive profitable growth while improving customer and associate
satisfaction
 Demonstrates strong leadership, personnel management and interpersonal skills
 Demonstrates team management, delegation, issue resolution, coaching skills and ability to
motivate others and act as a change agent
 Demonstrates organization and multi-project time/issue management

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)