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Financial Customer Support Specialist - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 725 Cool Springs Blvd, Suite 110 Franklin, Tennessee |
About this job
Financial Customer Support Specialists -- Many needed! APPLY ASAP!!
A premier company in Nashville is looking for Financial Customer Support Specialist with a background in call center, banking call center, or tax industry.
Great location, right outside the city! Great work environment! $500 completion BONUS
Job Overview:
Customer Service Tax Support basic job responsibilities include answering calls from K-1 recipients or their specific designate, recording support need, delivering basic resolutions through effective use of available knowledge and resources.
Job Responsibilities:
Resolve and respond to investor support requests through multiple contact channels: phone, email, and voicemail
Work with subject matter experts to escalate the issue for proper resolution when the caller's need exceed the job knowledge and expertise of the FRC analyst and/or the established time to resolve issue is exceeded.
Continually develop a deeper knowledge of K-1 products to fully support partners of publically traded partnerships.
Support Annual Benefits Open Enrollment with the HR/Benefits Group as needed during Tax non-busy season.
Hours are Monday-Friday, 8am-5pm
*Apply ASAP so you don't miss this amazing opportunity with one of Nashville's premier employers.
*Send resumes to Franklin@staffmark.com or CALL 615-435-8011 and ask for Laura or Ashlan!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
A premier company in Nashville is looking for Financial Customer Support Specialist with a background in call center, banking call center, or tax industry.
Great location, right outside the city! Great work environment! $500 completion BONUS
Job Overview:
Customer Service Tax Support basic job responsibilities include answering calls from K-1 recipients or their specific designate, recording support need, delivering basic resolutions through effective use of available knowledge and resources.
Job Responsibilities:
Resolve and respond to investor support requests through multiple contact channels: phone, email, and voicemail
Work with subject matter experts to escalate the issue for proper resolution when the caller's need exceed the job knowledge and expertise of the FRC analyst and/or the established time to resolve issue is exceeded.
Continually develop a deeper knowledge of K-1 products to fully support partners of publically traded partnerships.
Support Annual Benefits Open Enrollment with the HR/Benefits Group as needed during Tax non-busy season.
Hours are Monday-Friday, 8am-5pm
*Apply ASAP so you don't miss this amazing opportunity with one of Nashville's premier employers.
*Send resumes to Franklin@staffmark.com or CALL 615-435-8011 and ask for Laura or Ashlan!
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Bachelor’s degree preferred or equivalent experience in a financial or accounting institution.
2 to 4 years of call center experience, preferrably in a financial support center.
Good typing and input skills are preferred as timely documentation of customer contact information is important.
Excellent customer service skills. Ability to deal with frustrated callers.
Experience in handling confidential information to include PII (Personal Identifiable Information).
Proven ability to support internal or external business applications.
Excellent written, verbal, listening, analytical, and communications skills required. Must be able to easily grasp and communicate complex ideas.
Excellent organization skills with the ability to multitask.
Expert problem solver.
Effectively use knowledge and training to resolve issues.
Previous success record in working on a team that has collaboratively met team goals and achieved positive results.