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Analyst, Command Center - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, WA 98006 Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit **To be considered, please apply before December 19th at noon pst**
The Resource Planning Analyst is proficient in real time call center operations, staffing curves, call center metrics, scheduling, and functions as a team member of the Resource Planning department. The RP Analyst is responsible for ensuring that call center resources are scheduled and utilized to provide optimum service levels for customers. The RP Analyst is responsible for creating, programming, formatting, maintaining, and producing reports both on ad-hoc and scheduled basis, for individual, teams, work types, departments, and sites.
Relocation Assistance Is Available.
Desired Qualifications
Education
. Legally authorized to work in the United States
. High School Diploma or GED
. Pre-employment background screen.
*LI-CS-JF1
We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
The Resource Planning Analyst is proficient in real time call center operations, staffing curves, call center metrics, scheduling, and functions as a team member of the Resource Planning department. The RP Analyst is responsible for ensuring that call center resources are scheduled and utilized to provide optimum service levels for customers. The RP Analyst is responsible for creating, programming, formatting, maintaining, and producing reports both on ad-hoc and scheduled basis, for individual, teams, work types, departments, and sites.
Relocation Assistance Is Available.
- Experience and understanding of call center dynamics, including staffing, queues, and performance measurements
- Ability to work any scheduled assigned in 7x24 environment
- Working knowledge of Lucent CMS
- Proficiency with Excel
- High School Diploma/GED
- Experience and understanding of call center dynamics, including staffing, queues, and performance measurements
- Demonstrated analytical ability with data shared across multiple groups
- Ability to work any scheduled assigned in a 24x7 environment, to possibly include extended periods of time alone
- Working knowledge of Lucent CMS
- Proficiency with Excel
Desired Qualifications
- Experience with SQL, HTML, XML, Visual Basic Programming Highly Desired
- Proficiency with TCS and eWFM scheduling software preferred or equivalent
- Experience with Access and Crystal Reports preferred
- Experience in Multi-site call center management desired
- Previous call center experience in workforce planning and management preferred
Education
- Minimum Required
- High School Diploma
. Legally authorized to work in the United States
. High School Diploma or GED
. Pre-employment background screen.
*LI-CS-JF1
We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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