Manager Logistics

Our Assistant Managers support the Store Manager in leading teams to maximize the financial output of the store through the optimization of talent, operational execution, and delivery of a rewarding experience for customers and associates. Our Assistant Managers manage a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Assistant Manager position and model Harbor Freight Tool's Core Principles.

Profit Maximization

• Drive sales to exceed financial goals
• Support a results-driven store environment
• Plan, prepare, and ensure successful execution of special events
• Manage payroll and expenses

Operational Execution

• Is a Subject Matter Expert in all operational processes
• Ensure the execution, education and understanding of all Standard Operating Procedures
• Manage and participate in the timely and accurate completion of workload
• Ensure compliance to company policies and procedures

Talent Optimization

• Selection and retention of high quality talent
• Training and development
• Performance management
• Promote a team atmosphere

Customer Experience

• Ensure and model a helpful customer experience
• Ensure items are in-stock
• Ensure items are priced right
• Maintain a safe, clean, and organized store
• Ensure a consistent and appropriate level of safety, both in staff behavior and in facility maintenance

Success Drivers

Drive For Results:

• Uses data to set priorities and translates goals into action plans
• Consistently pushes self and others for results
• Manages internal and external communications

Developing Direct Reports and Others

• Is a people builder
• Provides challenging and stretching tasks and assignments
• Holds frequent development discussions

Motivating Others

• Creates a climate in which people want to do their best
• Motivates and inspires direct reports and teams
• Makes each individual feel their work is important

Managing and Measuring Work

• Clearly assigns responsibility for tasks and decisions
• Sets clear and measurable objectives
• Monitors process, progress, and results and provides effective feedback

Decision Quality

• Makes good decisions based upon a mixture of analysis, experience, judgment and partnership
• Sought out by others for advice and solutions
• Suggests solutions that are correct and accurate

Customer Focus

• Acts with internal and external customers in mind
• Understands and teaches how operational execution directly affects the customer experience
• Establishes and maintains relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization

• Review results utilizing reporting including Scorecard
• Develop action plans utilizing Scorecard Playbook
• Review and react to sales and payroll trends
• Adjust store schedule based on business needs
• Reduce risk and protect assets in compliance with the Operational Audit
• Ensure adherence to Loss Prevention policies
• Plan, lead, and validate execution of special event playbooks
• Maintain security of physical building, sensitive data, and IT equipment to policy
• Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards

Talent Optimization

• Execution of Physical Inventory Standard Operating Procedure
• Commitment to continued learning and self-development
• Participate in leadership meetings
• Assist in achieving staffing census goals
• Participate in the talent selection process and make recommendations for hiring
• Onboard and train new hires
• Train existing associates on new initiatives
• Train associates for optimal performance
• Verify and correct associate punches and approve timecards
• Ensure compliance to meal and rest break policy
• Write and deliver performance feedback

Operational Execution

• Daily Download preparation, review, and assignment of goals and tasks
• Review all communications take appropriate action and validate completion
• Complete and verify deposits, change orders and cash pick ups
• Complete point of sale opening and closing procedures
• Approve point of sale returns, voids, and overrides
• Take appropriate action during business interruptions, incidents and emergencies
• Ensure Merchandise Management expectations are consistently met
• Complete forklift certification and operate as needed
• Completion of inventory adjustments
• Complete and maintain callbacks and pullbacks
• Process defects, destroy, special handling returns, managed waste, and open box in adherence to policies

Customer Experience

• Serves as the Leader on Duty as scheduled
• Ensure Customer Experience expectations are consistently met
• Friendly
• Available

• Quick

• Ensure execution of sales-driving behaviors:
• Name Collection
• Extended Service Plan Program
• Inside Track Club Program
• Proactive and timely resolution of customer issues
• Manage and respond to lines at checkout
• Efficient processing of transactions
• Ensure completion of daily cleaning checklist
• Supervise, participate in and maintain store standards

Position-Specific Duties - Logistics

• Responsible for overall execution and results:
• Planograms/Display Planner

• Pricing

• Ensure stockroom meets Store Standards
• Responsible for overall execution and results in accordance with Standard Operating Procedure:
• Floor First Receiving
• Replenishment
• Recalibration

• Cycle Counts

• Responsible to maintain current forklift certifications for all forklift drivers
• Report and resolve any handheld or mobile printer equipment issues
• Recommend store supplies
• Other duties as assigned

Experience

• Minimum of two years experience in retail management

Education

• Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience

Physical Requirements

• Ability to communicate with customers and associates in person and via e-mail and telephone.
• Ability to intermittently lift, push and/or pull up to 50 pounds.
• Requires standing and moving for an entire shift.
• Ability to lift, bend, kneel, climb, crawl and/or twist.
• Ability to safely climb up and down a ladder.
• Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

• Ability to work an open schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
• Regular attendance is an essential function of the job.