triage engineer, lead - Starbucks Technology - Seattle, WA - Full-time / Part-time

Job Summary & Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

The partner is responsible for delivering high-quality, reliable, and stable infrastructure technologies and security capabilities for the Starbucks Unified Commerce Platform. This position is accountable for the installation, configuration, monitoring, analysis, maintenance, and technical support of the platform.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Communicates highly complex ideas and concepts to non-technical peers and customers
• Communicates clearly and concisely, both orally and in writing
• Ability to establish cross-functional, collaborative relationships with business and technology partners
• Support the platform development team and perform activities to resolve developer issues in a timely and accurate fashion
• Engineer build and release processes
• Ability to effectively manage and partner with technology vendors to deliver against business objectives
• Conducts research and makes recommendations on standards, products, and services in support of the Unified Commerce Platform
• Ensures application and infrastructure architectural solutions are stable, secure, and compliant with Company standards and practices
• Implements all technologies in accordance with Information Security's guiding principles for highly sensitive data
• Provide high-availability operational support and automate solutions across the environment
• Implements deep telemetry capabilities to provide ongoing success and performance metrics
• Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems
• Upholds company policies, and legal/regulatory requirements, such as PCI
• Implements and maintains system configurations and baselines to support secure application development software control best practices and standards

Summary of Experience

• BS degree in Information Technology, Computer Science, or a related field
• 7 years of experience in Linux system administration, network administration, and systems engineering
• 7 years of experience in one or more of the following languages: C, C , Java, Python, Go, Perl and/or Ruby.
• 5 years Experience with large-scale distributed systems and client-server architectures
• Demonstrated ability to debug and optimize code, and automate routine tasks.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• Proven ability to translate insights into business recommendations
• Deep Knowledge in application development and supporting a development environment
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, Google App Engine)
• Deep Knowledge and understanding of relevant legal and regulatory requirements, such as SOX, PCI, HIPAA, Data Protection, etc.
• Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments
• Knowledge in databases and comfortable with various databases technologies
• Proficiency in TCP/IP networking, architecture and core technologies ( DNS, routing, iptables, tc, etc.)
• Experience running and maintaining a 24x7 production environment

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.