Commercial Card Customer Service Representative - Full-Time - Norfolk, VA

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Service Representative

Job Description

• The Commercial Cards - Norfolk America business offers four distinct card products to large corporate and public sector clients: Purchasing Card, Travel & Entertainment Card (T&E), and One Cards and Fleet Card programs to their client base
• Respond to inbound service calls from government and corporate cardholders
• Perform necessary account maintenance to fulfill customer requests
• Communicate account status, procedures and other information as needed to respond to cardholder inquiries
• Escalate cardholder issues as appropriate

Full Time (some with 10% shift Differential):

Schedule: 1st shift - 515-1345 (SMTWR)

Schedule: 3rd shift - 2030-0430 (MTWRY)

Shifts include a weekend day

Qualifications

• Ability to communicate clearly and concisely with customers
• Ability to thrive in an environment focused on measurable results at an individual level
• Ability to work successfully in a team environment
• Ability to multi-task
• Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
• Able to make well-informed decisions within the boundaries of the job function
• Ability to diffuse difficult customer situations and maintain calm under pressure
• High School Degree or equivalent
• 2 years customer service experience in financial services is a plus
• Experience within credit card industry is a plus
• French/Canadian Speaking is a plus
• Spanish Speaking is a plus