Member Service Representative

Member Service Representative– Tampa, FL 33618

Contract to Hire
Full-Time | Monday – Friday

Employment pay rate $17.50per hour

About Integrity Staffing Solutions:  We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997.  Providing jobs, solutions and a deep competence for a new economy.  We supply the skills that propel life forward.  We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity.  We are the gateway from good to great. 

Welcome to the new normal.  Welcome to Integrity Staffing Solutions.  Engine of Opportunity.   

Our Client is a membership-driven, not-for-profit organization that exists to effectively and efficiently serve its members' recovery and resolution needs. They are the nation's largest arbitration and subrogation services provider. Our client is a membership-focused organization dedicated to providing its membership best-in-class service and ensuring they are at the center of everything our client does.

Member Service Representative

Arbitration is an alternative dispute resolution which is a quicker and more cost-effective way of resolving disputes instead of filing litigation. The arbitration decisions carry the same weight as a judgment from a court proceeding. This position contributes to the accomplishments of the Operations department by:

• Being the first point of telephone contact with member companies for processes, requests and arbitration rule clarifications.

• Facilitating the arbitration hearing process by onboarding new member companies, third-party administrator (TPA) companies and new arbitrators in the arbitration system.

• Providing support to arbitrators that render a decision on the arbitration filings and their Field Arbitration Managers (FAMs) with the hearing process.

• Coordinating the scheduling, case assigning, developing of ad hoc reports, and ensuring turnaround times are met.

• Assisting in analyzing decision disputes when involved companies believe errors occurred on arbitration filings and wish to have the decisions voided/corrected.

PRIMARY JOB DUTIES

• Handles incoming calls from member companies on what type of claims qualify for arbitration, how to file arbitration cases, which application the case qualifies for, clarification on arbitration rules, assistance with rendering a decision on a case, and assistance with interpreting an arbitration decision.

• Processes incoming emails via Issue Trak by routing issues

EDUICATION/ EXPERIANCE

·         High school diploma or equivalent

·         Intermediate level of customer service skills and strong writing skills.

·         Advanced customer service skills, analytical skills, ability to quickly troubleshoot issues, Excel, Visio, and MSWord.

Prior to placement, candidate(s) must successfully pass a criminal background check and drug test.

Integrity Staffing Solutions is an Equal Opportunity Employer.

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