Operations Manager-Louisville, KY

Job Summary: The Operations Manager/Specialists plays the critical role of ensuring that the store's operations processes are managed to achieve company standards. This role as a member of the store's leadership team and is responsible for key operational functions related to labor, front end and compliance management. In addition, this role recruits, hires and manages the store's Associate team. As a leader and coach, this role will direct and motivate the store's team members to deliver top results.

The Manager/Specialist designation is determined by the complexity of the individual store.

Primary Job Responsibilities

• Responsible for the key functions within the store's operation, including:

Manages store staffing to allowable census

Recruits and hires for regular and peak season; completing required RM ATS process, i.e. I9

Create weekly Associate Schedule based on business need and availability

Manage store payroll processing, editing time records for missed punches and bi-weekly pay period approvals

Manage associate participation in Party School and coordinate new Associate Onboarding/Training

Coordinate Manager Self Service work events for changes related to Associate status, job or pay

Supply Ordering

Record retention & regulatory compliance

Coordinate communication to Associate team through company vehicles, i.e. Communication board, Thriller Recognition Board, etc.

Manage the stores Front End to maximize efficiency, accuracy and service, including:

Front End Coordinator performance and scheduling

Store's email capture & charitable donations

Queue merchandising and maintenance

Associate/cashier compliance to POS and cash handling procedures

Balloon counter & wall

Coordinates store's auditing process, i.e. LP, Safety

Oversee store maintenance and facilities requirements

• Serve as a member of the Store Leadership team and perform general operations responsibilities, including:

Store Opening and Closing procedures; perform director on duty (DOD) responsibilities as required

Ensure accuracy of Associate Time Records

Lead new hire onboarding and ongoing associate training and development activities

Guide Associate Performance including performance feedback, coaching and appraisals

Support the operation of the Stores Front End including authorizes register functions (post voids, returns and associate discounts, POS overrides/returns,) queue management and balloon execution

Coordinate completion of company directed operations tasks (app task sign off)

General supervisory and administrative duties

Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc.

• Role models customer service expectations through personal contact with customers
• Reviews and understands financial data to support driving profitable sales and decision making
• Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards

This job description is not all-inclusive. Additional responsibilities will be determined by the General Manager, based on store needs.