Shift Supervisor - Full-time / Part-time

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Position: Shift Supervisor

About Us:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world's largest independent and privately owned specialty coffee and tea retailers. In 1963 we opened our very first store in Brentwood, California. Today we have over 1100 stores in 31 countries as well as regional offices in Singapore and Malaysia. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, the guests and everyone we work with around the world. Passion is contagious, and we've got a serious case of it.

Our Products:

We're known for an unwavering commitment to premium quality coffee and tea, and have built direct supplier relationships with the best private coffee farms and tea estates around the world. We select only the top 1% of Arabica beans and the finest hand plucked, whole leaf tea. All of our coffee and tea blends are developed at our state of the art facility in Camarillo, CA – giving us total control, for ultimate precision. Once perfected, our beverages are then prepared locally for maximum freshness. We are constantly seeking out new trending flavors, innovative development methodologies and cultural flavor influences. Over the years we have come up with breakthrough beverages like The Original Ice Blended drink, introduced back in 1989, before frozen coffee was a craze, or the Tea Latte. We are always looking to formulate the next fan favorite, making our menu ever-changing and always improving.

Social Responsibility:

We believe we are in business for more than making a profit. We want to make a difference. We have always done it this way. Back in the day, Herb Hyman, our founder, advocated for coffee growers and exporters, paying higher prices to help them grow their business. Today we are making a difference at every step of the way, from the communities we source from, to our Team Members in stores, to building a brighter future through investing in our Caring Cup Program. Our genuine care is evident from seed to cup. It's why our guests feel comfortable to be themselves and why we are serving so much more than a great cup of coffee or tea.

Position:

The Coffee Bean & Tea Leaf® is seeking a Shift Supervisor. The Shift Supervisor is responsible for maintaining the Total Quality Experience within their store, through supervision of the Barista Team Members. This includes use of proper deployment, providing great service and products, and maintaining a clean store environment by communicating, coaching and providing feedback to store Team Members. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent The Coffee Bean & Tea Leaf® in a professional manner.

Responsibilities:

The Shift Supervisor is responsible for maintaining the key business areas listed below:

Sales/Customer Service

• Assists in creating sales volume growth
• Assists in supervising a profitable store
• Assists Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
• Safely handles all hot and cold drinks or food items during drink preparation
• Verbally receives and calls back customer orders in a friendly manner
• Responds pro-actively to prevent and resolve customer service situations
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner, while ensuring safe cash handling procedures
• Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders
• Answers customer questions regarding products, service or environment in a courteous and friendly

manner

• Packages all retail and beverage customer orders according to company guidelines
• Sells and serves baked goods and miscellaneous food items to customers successfully
• Maintains fast, efficient, and friendly service standards

 Store Operations

• Maintains acceptable supply levels at the bar and behind the counter. Responsible for ordering paper goods, beverage supplies and food orders as needed
• Restocks shelves when necessary
• Follows brand guidelines in environment and takes ownership in the store cleanliness
• Distributes weekly shipments appropriately
• Completes Daily Reports as assigned
• Responsible for fulfilling change orders and completing bank deposits as required based on business needs
• Performs opening and closing duties
• Reports potential safety hazards to Store Manager / Assistant Manager
• Reports all employee incidents to the Store Manager / Assistant Manager and completes all necessary reporting
• Informs the Store Manager / Assistant Manager of any operational inconsistencies

 Employee Development

• Perpetuates company philosophy and culture
• Delegates duties to the Baristas as necessary
• Schedules breaks as necessary
• Assists in the training of new employees
• Coaches, motivates and provides feedback to staff to maintain quality and consistency in product, service and environment

 Product Knowledge

• Assists Store Manager and Assistant Manager in educating staff members on all products and services
• Ensures that all customers are educated on our products and services
• Consistently maintains the highest quality product standards
• Follows all company drink recipes and procedures
• Oversees drink making and participates in the re-certification process, under management discretion

 Visual Presentation

• Assists in maintaining a clean, well-merchandised store
• Assists in following visual presentation plans and standards

 Requirements

• Works overtime, as needed and when approved, to perform duties and responsibilities
• Works special events, as needed
• Maintains positive company morale
• Maintains store as if the Store Manager / Assistant Manager were present

 Physical Demands

• Regularly required to stand, walk, talk and hear
• Frequently required to use hand to finger motion, handle or feel objects, reach with hands and arms
• Regularly required to lift and / or move items up to 25 pounds
• Vision requirements: close vision, distance vision and ability to adjust and focus
• Regularly required to handle food and hot beverages

Qualifications:

• Minimum one year retail experience
• Supervisory position in a specialty store or food establishment preferred
• Excellent verbal and written skills
• Well organized and detail oriented
• Register and cash handling experience
• Minimum high school diploma or equivalent
• Valid California driver's license preferred

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Shift Supervisor rev. 10/2016       Created 4/2013