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in College Station, TX

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Hours Full-time, Part-time
Location College Station, TX
College Station, Texas

About this job

Spherion Staffing is assisting a local company in sourcing an IT Help Desk candidate. This individual will be responsible for providing fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. Responsibilities include: - Serve as the first point of contact for customers seeking technical assistance over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to