Bilingual Inbound Customer Service Representative

Aerotek is hiring a team to support our client in Chantilly, VA. Please see below for more information about this opportunity.

This is a customer service contract-candidates will be expected to deliver exceptional customer service at every turn

Day to day:

• Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision.
• Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.
• Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.