Operations Supervisor

The Operations Supervisor is accountable for leading the Restaurant Associate staff to deliver Steak 'n Shake operational and financial standards on scheduled shifts through executing the 14 point walk. The Operations Supervisor has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests. The Operations Supervisor will partner directly with his/her Restaurant General Manager.RESPONSIBILITIES: Primary and Ongoing Accountabilities* Execute the 14 point walk and correct deficiencies as they arise* Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence* Ensure service hospitality, accuracy and speed standards are achieved* Maintain strict compliance with health, safety and security standards and procedures* Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest* Ensure a safe and harassment free work environment* Lead by ExampleSpecific Duties and Responsibilities-Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year-Effectively interact with Guests to ensure we exceed their expectations serving the highest quality food -Immediately address Guest concerns and complaints -Ensure Guests are immediately recognized upon entering and as they are leaving -Motivate all Associates to deliver great hospitality toward all guests & associates-Create a positive team environment with knowledgeable associates -Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people-Execute the 14 point walk using the "Three in One" tool- ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved-Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately-Assign and verify all side work is accurately and efficiently completed-Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity-Ensure all Safety procedures and policies are strictly adhered to-Ensure appropriate staffing levels of well-trained associates on assigned shifts-Complete shift and daily inventory and accurately post into the back office POS System-Maintain strict adherence to the cash handling and banking policies and procedures-Check in food delivery, ensure proper storage and post-delivery into POS

-High School graduate or equivalent education preferred
-Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
-ServSafe certified
-Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
-Positive, motivating communication skills
-Strong organization and time management skills
-Strong coaching and mentoring skills
-Flexible and adaptable to changing circumstances
-Ability to read, write, perform mathematical calculations and analyze data
-Demonstrate key principles; Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
-Able to work in excess of 50 hours per week while standing, walking and stretching
-Able to lift, carry, push and pull 30 lbs
-Able to perform any task performed by a service or production associate
-Able to see across the restaurant to monitor and oversee the operation
-Able to legally operate a motor vehicle
-Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
-Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports