Project Manager- US Federal - Full-time / Part-time

The ideal candidate will support Federal Civilian Customer Experience team and coordinate the team's work across several functional teams.
 Specific activities include (but not limited to):

● Manages large or strategic, cross-functional and highly visible customer facing projects or multiple projects or takes a business management role in a large or strategic account or group of accounts.

● Work with cross-organizational and functional stakeholders to develop and evolve long-term strategies while driving tactical activities in a matrix organization, communicating through proper channels and levels.

● Drive project lifecycle milestones from concept commit through project closure, advocate change management and escalate project issues to resolution

● Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases

● Manage complex internal projects/programs within Cisco and carry responsibilities of team leadership

● Program Manage ongoing optimization service to deployed customer networks

● Provide leadership to the PMO to further develop the PM/PGM role, processes and operations.

● Ensure risks are accounted for and provide risk mitigation strategies.

● Accountable for the Project Budgets

● Drive internal project management process improvements; remove gaps, across multiple teams and functions.

● Actively drive project status reporting, issues & risks management

● Drive continuous improvement towards delivery excellence (e.g. evaluate results against metrics; recommend or implement changes to improve delivery practices/processes)

● Maintains high customer satisfaction score

Minimum Qualifications

• Bachelor's degree or equivalent plus 10+ years related experience in networking/telecommunications industry
• 7+ years in a clearly defined Senior Project Management role with deployment of leading edge, multi-vendor technologies in a highly complex commercial environment.
• Has professional project management training credentials (PgMP or PMP)
• You have demonstrated clear leadership skills and experience working with large project teams and strategic account teams.
• You demonstrate a deep understanding of the sales process including risk assessment, scoping and legal issues with contracts
• Has demonstrated presentation skills
• Ability to balance multiple large and critical tasks.
• Ability when required to control multiple project managers in the delivery cycle
• Familiar with the organization goals, vision and processes
• Ability to navigate and drive multi-functional teams including sales, engineering, services and customers.

Desired Skills

• Advanced degree would be preferred
• Agile/Scrum Master Certified
• ITIL