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in New Castle, DE

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About this job


Awarded Top Places to Work in Delaware by the New Journal– Discover is hiring for Entry Level/Part-Time Customer Service!

In this exciting part-time entry level customer service position employees work to strengthen our relationships with our valued Discover Card members. Successful agents can expect to become a full-time Specialty Team within six to twelve months!

In this inbound customer service position great candidates must have: A helpful and friendly customer service focused attitude. An ability to connect and engage, on a short phone call, with our valued Discover Card members.

No Specific Experience is Required. If you have provided GREAT Customer Service in any of the following areas, we would love to meet you:

    Retail
    Sales
    Food Service
    Hospitality/Hotel
    Seasonal Jobs
    Fast Food 

As a Part Time Customer Service Representative you will:

  • Answer customers inquiries regarding purchases they do not recognize
  • Assist card members with identifying charges and provide options to customers on how to resolve
  • Take payments from card members
  • Gain valuable customer service/call center experience
  • Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Skills Required:

  • For this inbound Part-Time Customer Service position, ideal candidates must have:
  • A Helpful and friendly customer service focused approach
  • An ability to connect and engage, on a short phone call, with our valued Discover Card members
  • Excellent verbal and written communication skills.
  • Comfortable with keyboarding/typing
  • The capability to thrive in a goal-oriented environment
  • Excellent organizational skills

Work Schedule: Part-Time 25-29 hours per week between the hours of 3:30pm-12:30am.

Weekend and holiday scheduling is required to meet business needs.