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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Bellevue, Washington 98005 Bellevue, Washington |
About this job
SUMMARY
Provide high quality customer service and technical assistance in the resolution of customer needs. Candidates will be taking 70-80 calls during their shifts with the average calling being around 5 minutes.
RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to:
- Identify needs and provide service in resolution of customer inquiries.
- Apply customer service and membership policies, exercising discretion when necessary.
- Utilize the customer service standards to achieve work and service quality as well as volume expectations.
- Educate customers on products and services offered, matching benefits with customer needs.
- Perform business retention activities, including educating customers and members on product and service offerings.
- Project a consistently professional image when dealing with contractors, co-workers and members.
- Advise manager/supervisor and respective administrative department of vendor/customer issues.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.