Program Customer Coordinator/Repairs Management

The Company – L3 Technologies

It takes incredible innovation, teamwork and an entrepreneurial spirit to be L3. L3 Technologies was built by combining the talents and ideas of people from across our company to deliver the best solutions for our customers.

Every day, our employees around the world contribute innovative ideas to expand L3's leadership in Intelligence, Surveillance & Reconnaissance (ISR) Systems, Electronics Systems, and Communications Systems. L3 employees are our most valuable resource – the embodiment of how we deliver unparalleled service to our customers.

Headquartered in New York City, L3 Technologies employs approximately 31,000 people worldwide and is a leading provider of a broad range of communication, electronic and sensor systems used on military, homeland security, and commercial platforms. L3 is also a prime contractor in aerospace systems, security and detection systems and pilot training. The company reported 2017 sales of $9.6 billion.

About L3 Brashear

Located in RIDC Park on Route 28 near Pittsburgh, PA, L3 Brashear is a division of L3 Technologies under our ISR Systems Segment. We design and produce complex electro-optical and electro-mechanical systems for the defense, aerospace and commercial markets. As a recognized leader in optical technologies, our products and precision optical capabilities enable high-energy laser missions, fire control solutions and stabilized tracking systems.

L3 Brashear employees are engaged in solving complex customer problems in a small team environment. Employees may be challenged to work on multiple, cross-functional teams or staffed on a long-term project. L3 Brashear is committed to continuous improvement and a disciplined research and development process. Employees are active in strategic goal initiatives that will shape our work environment, grow our business and increase our competitiveness.

Our employees are our most valuable asset and to that point, L3 Technologies provides a comprehensive benefit package that includes:

Competitive Compensation

9/80 work schedule with every other Friday Off

Generous Paid Time Off Package

11 Paid Holidays

Matching 401(k) Benefits

Tuition Reimbursement

Comprehensive benefits package for full-time employees including health, dental, vision, life, STD and LTD

Supplemental individual and family benefits

About the Role – Programs Customer Service Coordinator 3

This role will be in support of L3 Technologies product service at our L3 Pittsburgh office. The position will be the first point of contact for the customer. This incumbent should be well-organized, and be able to respond timely to work demands. You will work on a one-to-one basis on a variety of tasks related to the customer needs.

Specific Responsibilities

• Assist in management and coordination of the end to end activities of the repair process, to ensure successful completion and or return of the product

• Participate in the maintenance of a capacity plan and repair schedule for the Service Center
• Consolidate labor, hours and parts estimates from the repair floor to the Contact Center for work to be performed
• Communicate effectively and clearly, the status of in service repair actions/activities to customer and organization, to ensure commitments are met
• Assist in the coordination of all programmatic aspects of customer deliverables including cost, schedule and performance. Additional responsibilities to coordinate Integrated Logistics Support, warranty and repair contracts for equipment currently delivered to customers
• Coordinate the execution of repair and on-site support activities including requests for support and issue Return Material Authorizations (RMA's)
• Create, update and monitor major program data submittals and customer specific reports on a weekly/monthly basis
• Ensure repair data is complete and accurate in the ERP system
• Support meetings as required
• Coordinate inbound and outbound shipping and associated government and compliance documentation
• Coordinate the generation of new customer credit applications
• Ensure all repair data is complete and accurate in the repair management system
• Coordinate training programs with customers
• Generate and update program schedules and create and maintain program files and equipment lists in ERP system.
• Submit material requisitions and track back ordered material
• Perform other duties as assigned.
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Required Experience, Skills and Education

• AS Degree and 5-7 years of relevant work experience preferred.
• Familiarity with Microsoft Windows and ERP system based software preferred
• Experience in Aerospace or High Tech Industry is an asset
• Good organizational skills and attention to detail
• Analytical and detail oriented
• Ability to organize and coordinate meetings, record action items
• Due to the nature of our work as a DoD contractor, applicants must be US Citizens

Equal Opportunity Employer - minorities / females / veterans / individuals with disabilities / sexual orientation / gender identify.

DISCLAIMER: The statements included in this document are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. The corporation reserves the right to amend and change responsibilities to meet business and organizational needs as necessary