Esthetician / Semi-Permanent Eyelash Stylist

Description

Provides various skin and facial services and treatments, including eyelash styling, that improve the guest's overall sense of well-being and enhances the club experience while living the mission, vision and core values of LifeSpa and Salon. Works with the entire LifeSpa and Salon team to provide a superior experience in a professional atmosphere.

Major Duties & Responsibilities

Member Experience

• Greets and services members in a friendly and professional manner
• Provides individualized eyelash styling with semi-permanent eyelash extensions, and skin and facial services and treatments that meet the clients' needs and expectations
• Initiates, develops and maintains personalized relationships with clients
• Offers exceptional customer service that encourages repeat business
• Educates clients on LifeSpa and Salon products, services and treatments
• Discusses options with clients to determine the individual needs of each client
• Continues to have successful client retention
• Maintains LifeSpa and Salon appearance and cleanliness

Sales & Promotion

• Promotes and sells skin care products, services and treatments and encourages repeat business
• Promotes all LifeSpa and Salon products, services and treatments
• Maintains average retail per ticket sale as defined in the Standard Operating Procedures (SOP)

Financial & Budgetary

• Achieves daily, weekly, and monthly goals
• Meets standard retail sales minimum
• Continues to have an upward trend in service sales
• Develops a client base and has an upward trend in client retention

Administrative

Remains current on certifications and new trends in the industry

• Presents oneself professionally in dress, hair and make-up
• Continues to demonstrate technical ability of an exceptional caliber
• Punches in and out of Kronos
• Completes all assigned Life Time University courses
• Attends department and €œall club€ meetings
• Maintains work stations

Responsibilities of All Positions

• Supports and articulates the Life Time Fitness and LifeSpa and Salon mission and vision statement and core values
• Adheres to company policies and procedures
• Ensures cleanliness of the club using all 5 senses:
• Sight to ensure club is neat and orderly
• Sound to ensure music/ sound levels are appropriate
• Touch to ensure floors, countertops, etc are clean and dry
• Taste to ensure food & beverages in the café are up-to-standards
• Smell to ensure the club is fresh and odor free

Customer Service:

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety

Safety responsibilities include:

• Complies with all company safety rules
• Uses all required safety devices and personal protection equipment
• Reports accidents and injuries to supervisor as soon as possible
• Participates in safety training and safety inspections
• Suggests methods of preventing hazards to safety committee

Qualifications

Education:

• Esthetician certification

Experience:

• Retail experience
• Two-years cosmetology experience in a professional setting preferred
• Six-months sales experience preferred
• Makeup artistry experience preferred

Licenses / Certifications / Registrations

• Esthetician license in State where work is to be performed

Knowledge, Skills, Abilities and Other Characteristics

• Thorough understanding of eyelash extensions process
• Must be a self-starter, reliable, knowledgeable, and eager to learn
• Ability to focus on small details continuously
• Excellent customer service skills
• Ability to promote and sell skin and facial services and treatments
• Ability to build relationship with members and guests
• Ability to perform various types of skin and facial services and treatments
• Ability to multi-task and learn quickly
• Ability to operate a personal computer
• Knowledge of standard office procedures and computer software; Salon Biz software preferred

Language Ability:

Intermediate- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.

Math Ability:

Intermediate- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of basic algebra and geometry.

Reasoning Ability:

Intermediate Skills- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Technical Skills:

To perform this job successfully, an individual must have basic PC operating knowledge.