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in Fairfax, VA
Sears Store Manager - 1814 Fairfax, VA - Full-time / Part-time
Hours | Part-time, Full-time |
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Location | Fairfax, VA Fairfax, Virginia |
About this job
CRITICAL SUCCESS FACTORS:
- Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results.
- Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
- Minimum of 2 nights per week
- Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
- Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
- Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
- Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards.
- Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results.
- Executes the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
- Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth.
- Focuses and invests time on customer facing activities and processes.
- Ensures the store is 'Location Certified' and every associate is 'Role Certified' to do his/her job; has primary accountability for Assistant Store Manager and Lead 'Role Certification.'
- Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard.
- Embeds the Company return policy and Pledge of Fairness.
- Creates and maintains a culture of winning that resonates with associates.
LEADERSHIP BEHAVIORS
Customer:
- Expects and inspects retail core processes and 'clean and bright' standards.
- Expects and inspects execution of client's merchandising and operating plans.
- Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
- Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience.
- Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
Leadership and People:
- Personally supports, coaches and develops team members, creating an environment where our associates can be successful.
- Facilitates dialogue between front-line associates and the store leadership team.
- Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
- Builds a strong bench of talent and strive to develop people for internal promotion.
- Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
Process:
- Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store.
- Rigorously inspects compliance with our operating model for consistency across all departments.
- Executes and supports the client's plan utilizing outlier reporting, scorecards and standardized reporting. * Ensures that all initiatives and processes are in full compliance with company policies and practices.
Effectiveness:
- Creates a selling culture that will meet/exceed clients' sales plans.
- Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
- Achieves all miscellaneous income plans, e.g., merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc...
- Achieves controllable cost plans and identify and communicate continuous improvement opportunities.
- Communicates opportunities and solutions that will allow clients to meet/exceed profit plans.
Disciplined Decision Making:
- Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
- Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
- Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.
Responsibilities/Skills/Experience Requirements
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Bachelor's degree or equivalent experience.
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Minimum of five (5) years experience in retail or equivalent industry experience preferred.
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Extensive knowledge of store merchandising, operations, and retail management practices and procedures.
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Strong leadership and organizational skills.
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Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays.
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Ability to analyze information, identify root causes and develop/implement approved solutions.
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Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
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Experience selecting, assessing, coaching and developing associates, preferably in a retail environment.
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Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results.
- Microsoft Office computer skills including Word, Excel and Outlook.
Equal Opportunity Employer / Disability / Vet.