Part Time Appoinment Setter - Tucson, AZ - Full-time / Part-time

GENERAL SUMMARY: Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products. The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a 'Greeter' in the retail store environment. Must be courteous and professional at all times with Sears's customers and retail associates. SCOPE OF RESPONSIBILITY:

• Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH.
• As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment.
• As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer.
• Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon between supervisor and associate.

JOB RESPONSIBILITIES:

• Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears.
• Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. * Maintain a general knowledge of Sears's retail store layout in order to direct customers to specific departments
• Direct customer complaints/concerns to appropriate parties
• Based on skill and ability, the In Store Marketer may be asked to assist in training new team members.
• Report hours worked and lead information on a daily basis * Call in leads to the Appointment Center at the end of each shift.
• Fax time sheet and customer report at end of the shift on the last day worked for the week
• Perform other duties as assigned.

KNOWLEDGE, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Education/Training High school diploma or equivalent preferred.

Role specific abilities/skills

• Candidates must have ability to persuade / minimum selling skills preferred.
• Prior face-to-face marketing experience is helpful but not required.
• Self-starter, have the ability to stay focused on goals, self-disciplined.
• Must be able to maintain a positive attitude while handling rejection.
• Must have legible handwriting.
• Must have above average verbal communication skills.
• Must be flexible to adjust work schedule to meet needs of business.
• Must have reliable transportation.
• Must be able to stand and walk for extended periods of time.

Equal Opportunity Employer / Disability / Vet.