The Food Runner is responsible for delivering hospitality to our guests with genuine and personableconversation. This position is critical to our guests overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.
PHYSICAL REQUIREMENTS • Frequent walking, kneeling, bending and reaching. • Must be able to lift, move and carry up to 20 pounds frequently. • Able to remain standing and active for a 6-8 hour shift. • Coordination skills that allow proper writing, pouring and carrying of several drinks and plates at the same time. MINIMUM REQUIREMENTS • Able to communicate (speak, read, and write) in English. • High School education
RESPONSIBILITIES: • Delivers genuine hospitality to our guests so they are compelled to comment. • Establishes an emotional connection with each guest engaging in a genuine and personable conversation. • Listens attentively and seeks feedback to continuously improve the guest experience. • Describes our restaurant with pride and passion. • Consistently lives the vision and values of the company. • Has a teamwork mentality that recognizes that each tribe member is equally important to the success of the team. • Celebrates every shift with energy and can-do attitude. • Positive contributor to the tribe. • Reliable and dedicated to the achievement of perfection through attention to detail and a passion for our guest’s experience. • Generously offers help wherever needed. • Flexible and works well in a constantly changing environment. DUTIES: • Maintain proper grooming and uniform standards. • Ensures interior and exterior cleanliness of the restaurant. • Makes fantastic food and drink recommendations to guests. • Observes guest’s body language to anticipate their needs to add to their exceptional experience. • Ensures all aspects of food presentation are in accordance with company standards. • Expeditiously delivers food from the kitchen to our guests. • Obtains any items needed for our guests to ensure a great dining experience. • Follows proper safety procedures and policies for food handling. • Communicates effectively with server staff. • Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available. • Communicates allergy sensitivity from guests to managers to Culinary. • Handles guest complaints by listening to their concerns, contacting the manager with any problems and solving complaints to ensure guest satisfaction that will compel them to want to return. • Assists other tribe members with stocking stations, bussing tables, sweeping, refilling beverages, running food, wiping cleaning and resetting tables to ensure the cleanliness of the restaurant and to prepare for new guests and provide excellent guest service. • Assists all tribe members with any additional items needed. • Performs additional duties as required
Valid Through: 2019-01-22