SHIFT MANAGER

First-Line Supervisors of Food Preparation and Serving Workers.  Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 8 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Directly supervise and coordinate activities of workers engaged in preparing and serving food.TASKS•Train workers in food preparation, and in service, sanitation, and safety procedures.•Compile and balance cash receipts at the end of the day or shift.•Perform various financial activities such as cash handling, deposit preparation, and payroll.•Supervise and participate in kitchen and dining area cleaning activities.•Estimate ingredients and supplies required to prepare a recipe.•Resolve customer complaints regarding food service.•Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.•Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.•Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.•Assign duties, responsibilities, and work stations to employees in accordance with work requirements.•Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.WORK ACTIVITIES:•Guiding, Directing, and Motivating Subordinates  o assign work to staff or employees  o monitor worker performance• Making Decisions and Solving Problems  o determine food portions•Identifying Objects, Actions, and Events  o identify cut or grade of meat  o recognize customer intoxication•Coaching and Developing Others•Coordinating the Work and Activities of Others  o direct and coordinate activities of workers or staff•Performing for or Working Directly with the Public  o provide customer service  o greet customers, guests, visitors, or passengers•Evaluating Information to Determine Compliance with Standards  o oversee work progress to verify safety or conformance to standards  o inspect facilities or equipment for regulatory complianceWORK CONTEXTPhysical DemandsThe employee is occasionally Sit; Reach with hands and arms; Climb or balance; Stoop, kneel, crouch, or crawl; the employee is frequently Walk; the employee is regularly Stand; Use hands to finger, handle, or feel; Talk or hear; Lifts Weight or Exerts Force Work EnvironmentThe employee is occasionally Up to 25 pounds; the employee is regularly Up to 10 pounds; VisionsSpecific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus; Work EnvironmentThe employee is occasionally Extreme heat (non-weather); SKILLS:Basic Skills•SpeakingTalking to others to convey information effectively.•Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.•MonitoringMonitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.•Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Social Skills•CoordinationAdjusting actions in relation to others' actions.•Service OrientationActively looking for ways to help people.•InstructingTeaching others how to do something.•PersuasionPersuading others to change their minds or behavior.Complex Problem Solving Skills•Complex Problem Solving--Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.Resource Management Skills•Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.•Time ManagementManaging one's own time and the time of others.Desktop Computer Skills•DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.•InternetUsing a computer application to create, manipulate, edit, and show virtual slide presentations.•NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.•SpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.•Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documentsREQUIRED KNOWLEDGE:•Administration and Management•Customer and Personal Service•Food Production•MathematicsPREFERRED KNOWLEDGE:•Education and TrainingTOOLS:Point of sale POS terminal•Point of sale POS terminals•Point of service workstationsCash registers•Cash registersDesktop computers•Desktop computersElectronic funds transfer point of sale equipment•Credit card processing machinesPaging controllers•Restaurant guest and server paging systemsPoint of sale payment terminal•Card readersPoint of sale POS receipt printers•Point of sale POS printersTechnologyPoint of sale POS software Procurement software•Ordering and purchasing software

3-years of Experience
Minimum High School/G.E.D.