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Tour Coordinator - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Honolulu, HI 96814 Honolulu, Hawaii |
About this job
Job Description
What will I be doing?
As a Tour Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Responsible tracking and processing Timeshare presentation tour for APAC Region
Assist internal customer (Marketing Club Coordinator) as well as internal customer via the phone to schedule, reschedule and cancel timeshare presentation tour for all Sales Office in Asia Pacific Region. In addition to processing timeshare presentation, Tour Coordinator will guide and advise internal customer with complex tour rules and special marketing promotion in the Asia Pacific Region.
Tour Coordinator is also responsible in checking making sure all sales presentation tours are processed accurately with correct marketing information.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience
- High School diploma/GED.
- At least 1 year of customer service experience.
- Must be able to provide professional customer service over the phone.
- Must be proficient with Microsoft office.
- Possess excellent verbal and written communication skills.
- Must be able to work a flexible schedule to include evenings, weekends, and holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bilingual Japanesevspeaking highly preferred.
- Previous call center experience helpful.
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